Here you can find common questions and answers that are asked in these times due to Covid-19. If you have any other questions please feel free to contact us – we are here as always to help you in the best way. We are easy to reach via email, phone or chat here on the website.
How have the routines for cleaning and hygiene changed?
Extended cleaning, eg extra careful cleaning of handles, knobs and other contact surfaces. Disinfection is available in all public areas and meeting rooms as a complement to hand washing.
What measures have been taken to arrange safe and secure meetings?
We have taken a number of different measures to ensure that you and your meeting participants continue to feel safe and secure with us.
Extended cleaning, eg extra careful cleaning of handles, knobs and other contact surfaces.
Disinfection is available in all public areas and meeting rooms as a complement to hand washing.
We ventilate the meeting room before the meeting, during breaks and after the meeting.
Desinfection is available in all public areas and meeting rooms as a complement to hand washing.
Disposable gloves are offered, please ask the staff on site.
We make sure to plan the day in detail to minimize the risk of congestion.
Coffee breaks can be served in the meeting room or in private space on the conference floor. On warm nice days we can also serve coffee on the terrace.
The conference lunch is always served at the table in the restaurant and can also be served in the meeting room or in a private space if desired.
The chefs and restaurant staff use plastic gloves when appropriate.
The dining tables are disinfected after each guest.
Desinfection is available for all guests in the restaurant.
We are upgrading to a larger meeting room if available.
We offer video conferencing solutions so participants can also participate remotely. (Needs to be pre-booked)
Is there visual communication material displayed to inform guests and staff of reminders for social distancing?
You will find distancing floor markers to remind our guest and staff to keep distance, to minimize the risk of getting too close to someone else. Elevators have signs to limit the number of people traveling at the same time.
Is breakfast buffet served?
Yes, our popular breakfast buffet is served every morning, but you can also choose to have breakfast in your room if you wish. Please fill in the order in the room and then hang it on the door according to the instructions. We work actively to ensure that there is no congestion at the buffet and there is also marking on the floor to remind to keep your distance. The selection of breakfast may vary due to prevailing circumstances. If the hotel only has single guests, breakfast is served at the table and you order directly from the breakfast staff.
Is the restaurant open?
The restaurant is open and offers our guests well-prepared food and a wide range of Belgian beers. During current circumstances, the menus have been adjusted. Here you can find the menu.
How does check-in work?
Check-in is as usual at the reception and there is a perspec-screen between guest and receptionist to minimize contact. There are floor markings to remind to keep your distance from other guests and minimize the risk of congestion. Our room keys are thoroughly cleaned and staff wash hands frequently.
How does Freys Hotel handle the current situation?
We have daily meetings to evaluate the latest updates on the development of Covid-19 and we follow strict guidelines and recommendations from the Public Health Authority.