Privacy Policy

1. General

1.1This Privacy and Marketing Policy (“Privacy Policy”) describes how Freys Hotel AB, corporate ID no. 556094-3598, Bryggargatan 12, 111 21 Stockholm, email: freys@freyshotels.com, and Freys Corner Hotel AB, corporate ID no. 556388-5515, Rådmansgatan 69, 113 60 Stockholm, email: corner@freyshotels.com, (“Freys Hotel AB and Freys Corner Hotel AB,” “Freys Hotel and Corner Hotel,” “we”) collect, use, disclose, and store your personal data.

1.2This Privacy Policy applies to Freys Hotel and Corner Hotels’ processing of personal data collected when you use our website.

1.3You should always feel secure when you provide us with your personal data. Through this Privacy Policy, we aim to demonstrate how we ensure that your personal data is processed in accordance with applicable data protection laws (GDPR).

2. Data Controller

2.1Freys Hotel and Corner Hotel are the data controllers for our processing of your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable law.

2.2Data Processor

The website is developed bythe web agency Tankbar, which hosts the website on its servers in Sweden. The data processor is not authorized to process personal data for any purpose other than to provide the service for which the data controller has engaged them.

2.3Sub-processor

3. When do we process your personal data?

3.1In order for you to visit our website, we need to collect and process personal data about you.

3.2Freys Hotel and Corner Hotel collect and process your personal data when you use the contact forms on our website.

3.3When you indicate that you wish to subscribe to our newsletter, we process your personal data.

3.4If you send us an inquiry, we will process your personal data.

4. What personal information do we process about you?

4.1 For visitors to our website

The personal data that Freys Hotel and Corner Hotel collect and process about you as a visitor to our website is:

  • Your IP address and information about your use of the Freys Hotels and Corner Hotels website.

4.2 For those who fill out a contact form

The personal data that Freys Hotel and Corner Hotel collect and process about you when you use these forms is:

  • Name
  • Company
  • Address
  • Email
  • Phone
  • Date and time
  • Requests

5. Why do we process your personal data?

5.1 For visitors to our website

Freys Hotel and Corner Hotel process your personal data for various purposes. For visitors to our website, we process your personal data for the following purposes:

  • Get an idea of how you, as a visitor, use the website.

5.2 For those who fill out the contact form

Freys Hotel and Corner Hotel process personal data for those who fill out contact forms for the purpose of:

  • To fulfill our obligations to you as a customer, such as providing support.
  • Provide general customer support and service, such as answering questions and correcting inaccurate information.
  • Provide information and send targeted marketing communications via mail, email, SMS/MMS, and telephone regarding the products and services of Freys Hotels and Corner Hotels.
  • Manage customer relationships and provide our services.
  • Comply with applicable laws, such as accounting laws.

5.3 For those who would like to subscribe to our newsletter

We process the personal data of users who enter their email addresses on our website for the following purposes:

  • To fulfill our obligations to you as a customer.
  • Provide information and send targeted email marketing.
  • Manage customer relationships and provide our services.
  • Enable personalized email invitations.
  • Comply with applicable laws, such as accounting laws.

5.4 For those who submit an inquiry to us via our website

Freys Hotel and Corner Hotel process personal data for those who send us an inquiry for the purpose of:

  • To fulfill our obligations to you as a customer, such as providing support.
  • Provide general customer support and service, such as answering questions and correcting inaccurate information.
  • Manage customer relationships and provide our services.
  • Comply with applicable laws, such as accounting laws.

6. The legal basis for our processing of your personal data

6.1Freys Hotel and Corner Hotel process your personal data based on a number of legal grounds. These are described in this section.

6.2We process your personal data, among other things, to fulfill our agreement with you as a customer, such as to fulfill our obligations to you as a customer. Based on this legal basis, we process information about you as a customer, your behavior on our website, your interaction with Freys Hotel and Corner Hotel, and your interest in our services.

6.3Some of the personal data processing we perform is based on a so-called balancing of interests. This applies, for example, to the processing we perform in order to send you emails about our services and to perform limited customer segmentation, such as based on statistics from email campaigns. Freys Hotel and Corner Hotel do not process sensitive personal data based on a balancing of interests and do not carry out any processing that constitutes profiling based on a balancing of interests.

6.4In certain cases, Freys Hotel and Corner Hotel may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we carry out in order to comply with the requirements of the Accounting Act.

7. Overview of Our Processing of Personal Data

Purpose
To enable you to visit our website. To enable you to fill out the contact forms on our website.

Legal basis:
To fulfill our obligations to you as a customer.

Categories of personal data
IP address and information about your use of the Freys Hotels and Corner Hotels website.
Name
Company
Address
Email
Phone
Date and time
Requests

Retention period
For as long as necessary to fulfill the purposes for which the data was collected.

8. Profiling

8.1Freys Hotel and Corner Hotel may process your personal data through profiling if you are a customer. If you are a customer, we analyze information about how you use our website and which of our newsletters you have interacted with in order to provide you with communications that we believe are relevant to you.

8.2You may object at any time to the processing of personal data through profiling. You can do this by calling us or by contactingfreys@freyshotels.com or corner@freyshotels.com. Once Freys Hotel or Corner Hotel has received your request, we will cease processing your personal data for this purpose.

9. How long do we retain your personal data?

9.1Your personal data will only be retained for as long as necessary to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Freys Hotel and Corner Hotel may retain the data for a longer period if necessary to comply with legal requirements or to protect the legal interests of Freys Hotel and Corner Hotel, for example, if legal proceedings are ongoing.

9.2Freys Hotel and Corner Hotel retain customer data for a maximum of 24 months after the customer’s last interaction with Freys Hotel or Corner Hotel.

10. Who do we share personal data with?

10.1We will not sell or share your personal information with third parties unless we have your permission to do so.

11. Changes to the Privacy Policy

11.1Freys Hotel and Corner Hotel reserve the right to amend this Privacy Policy at any time. Freys Hotel and Corner Hotel will notify you of any changes to this Privacy Policy with reasonable notice.

12. Protection of Your Personal Information

12.1You should always feel secure when providing us with your personal information. Freys Hotel and Corner Hotel have therefore implemented the necessary security measures to protect your personal information against unauthorized access, alteration, and deletion. For example, all information regarding customers and account holders is stored in a database protected by access controls and a firewall.

13. Your rights

13.1Freys Hotel and Corner Hotel are responsible for ensuring that your personal data is processed in accordance with applicable law.

13.2Freys Hotel and Corner Hotel will, at your request or on their own initiative, correct, anonymize, delete, or supplement any information found to be inaccurate, incomplete, or misleading.

13.3You have the right to request

a.Access to your personal data. This means that you have the right to request a record of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right, once per calendar year, to receive a copy of the record of what personal data is stored about you, the purposes of the processing, and to whom the data has been or will be disclosed, free of charge, by submitting a written and signed request. You also have the right to receive information in the data subject report regarding the source of the data if the personal data was not collected directly from you, the existence of automated decision-making (including profiling), and the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information in the register extract regarding your other rights as specified in this section.

b.Correction of your personal data. At your request, we will correct any inaccurate or incomplete data we process about you as soon as possible.

c.Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements—such as those under accounting and tax laws—that prevent us from deleting your personal data immediately. In such cases, we will cease processing your data for purposes other than compliance with the law.

d.Restriction of processing. This means that your personal data will be marked so that it may only be processed for certain limited purposes. You may request restriction, for example, if you believe your data is inaccurate and you have requested a correction in accordance with Section 13.3(b). While the accuracy of the data is being investigated, its processing will be restricted.

13.4Freys Hotel and Corner Hotel will notify each recipient to whom personal data has been disclosed in accordance with Section 10 above of any corrections or deletions of data, as well as any restrictions on the processing of data.

13.5You have the right to object to the processing of personal data based on a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate grounds for the processing that outweigh your interests.

13.6If you do not want us to process your personal data for direct marketing purposes, you always have the right to object to such processing by sending an email tofreys@freyshotels.com or corner@freyshotels.com. Once we have received your objection, we will cease processing your personal data for such marketing purposes.

13.7You have the right to file any complaints regarding the processing of your personal data with the Swedish Data Protection Authority.

14. Cookies

14.1This website uses cookies. Cookies are small text files that are stored on your computer and used to track your activity on the website. There are two types of cookies: persistent cookies and session cookies.

14.1.1 Persistent cookies

A persistent cookie remains on the visitor’s computer for a specified period of time. On this website, these cookies are used to improve the site by collecting statistics on how visitors use the site, such as which articles are read most often and how users navigate the site.

14.1.2 Session cookies

A session cookie is temporarily stored in your computer's memory while you are visiting a website. Session cookies are deleted when you close your browser. This website uses session cookies to manage the information you provide when using the website's services.

14.2If you do not agree to the use of cookies, you can disable them in your browser’s security settings. You can also configure your browser to prompt you each time the website attempts to place a cookie on your computer. You can also delete previously stored cookies through your browser; see your browser’s help pages for more information.

14.3The Swedish Post and Telecom Authority is the regulatory authority in this area; please visit their website to learn more about cookies.

15. Web analytics tools

15.1This website uses Google Analytics to help us understand how visitors use the site. This analytics tool uses cookies, and the information generated by these cookies through your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. This information is used to evaluate visitor statistics, for example, to improve content, navigation, and structure. Google may also transfer this information to third parties if required by law or in cases where a third party processes the information on Google’s behalf. Google will not associate IP addresses with other data held by Google.

Google Analytics uses three cookies:

"_ga" is used to identify users and expires after 2 years.

"_gid" is used to identify users and expires after 24 hours.

"_gat" is used to link the website to our Google Analytics account and expires after 90 days.

15.2If you do not want your visits to this website to be included in Google Analytics statistics, there is an add-on you can install in your browser. You can download the add-on from Google’s website. You can also opt out of the use of cookies (see above) by selecting certain settings in your browser.

16. Production

16.1The website was developed bythe web agency Tankbarand utilizes modern technologies and solutions.

17. Contact Information

17.1Please don’t hesitate to contact us if you have any questions about this Privacy Policy.
Freys Hotel AB – freys@freyshotels.com
Freys Corner Hotel AB – corner@freyshotels.com