Frequently asked questions
To help you as quickly as possible, here are our most common questions and answers. You are of course always welcome to contact us. You can email, chat here on our website or call us on +46 (0)8-506 213 00.
All meeting rooms have plenty of natural light from windows.
- Projector with screen and speakers
- Glass writing board
- Office materials
- Pen and pad for each participant
- Still and sparkling water
Our biggest meeting room has capacity for up to 50 people.
If you book a conference, meeting or event with us, you can always cancel the event for free until four weeks before arrival. If cancel later than four weeks before arrival, the customer will reimburse the hotel with 75% of the value of the booking. If canceled later than two weeks before the group’s first day of arrival, the customer will reimburse the hotel with 100% of the value of the booking.
For food and drink, the number of participants can be adjusted completely until 11:00 three days before the start of the event. For accommodation in connection with a conference, the following applies:
Up to 14 days before arrival, up to five hotel rooms can be canceled free of charge. Until 18:00 the day before arrival, up to two hotel rooms can be canceled free of charge.
The restaurant, Belgobaren, serves all food and beverages during the conference. Here you will enjoy well-prepared food with Belgian influences. The speciality of Belgobaren is organic mussels from Sweden’s West Coast, cooked according to Belgian tradition.
Common allergies such as gluten and lactose or if someone wants a vegan or vegetarian alternative needs to be notified no later than three days before arrival. We need to know complicated allergies and any special diets no later than one week before arrival. Please contact us if you have any questions och requests.
The customer can choose to book all participants themselves or we can reserve a certain number of rooms so the participants can call in and register if they want a hotel room.
We are more than happy to welcome you in the evenings and on weekends. This can be a good alternative if you want to keep the meeting in privacy.
We offer free WiFi throughout the hotel and conference. Select the network called Freys Meetings. A pop-up appears where you can log in with your Facebook, Google or via phone number (only for Wifi on the phone). You can also choose to log in with a code – please ask if you need any assistance and we will be happy to help.
Guaranteed check-in is from 15:00. If you arrive before 15:00 and your room is not ready, we are happy to store your bags in our luggage room. Check-out is 12:00. Subject to availability, late check-out at 14:00 can be arranged for SEK 250. Please contact reception the evening before if you would like a late check-out.
Yes, room service is available Monday–Saturday 17:00–22:00. There is no room service on Sundays.
We accept most payment cards. Please contact reception on +46 (0)8-506 213 00 if you wish to confirm your card is accepted.
Yes you can, but our exchange rate is not as good as at a bureau de change. We can only give change in SEK, so we would prefer you to pay in SEK or by card.
We have a luggage room for guests to use free of charge. We cannot be held responsible for any valuables stored in our luggage room.
Our breakfast buffet is served Monday–Friday 06:30–10:00 and Saturday–Sunday 07:30–11:00. If you would like an earlier breakfast, please notify reception the evening before. Note: Regular breakfast hours do not apply in the summer and on public holidays. Please contact reception for more information.
Prices are about SEK 500, depending on the taxi firm. For assistance booking a taxi, please contact reception.
We work with Belgobaren which is located within the hotel. They serve finely cooked food with Belgian influences and a good range of Belgian beers.
No, you need to have a confirmed reservation on arrival. Bookings are made directly with our room reservations or here on our site. The opening hours are, weekdays 8.00- 16.30. Please contact us on 08-506 214 00 or at firstname.lastname@example.org.
All guests must be 18 years of age unless accompanied by an adult.
We offer free WiFi throughout the hotel. For more information and a password, please contact reception.
T-centralen and the Central Station are just over the road. There is an entrance just outside our hotel.
We have a hotel garage which costs SEK 400 per night, from 15.00 to 12.00. Limited spaces available, so advance phone or email booking is recommended. Please notice, maximum height 1,90 meters. Street parking is charged at the red rate on weekdays 09:00–17:00, and a lower rate in evenings and on weekends. Find out more about parking costs on the City of Stockholm website.
It is important that you can rest assured when giving us your personal data. On this page we outline how and why we use your data in our marketing activities. We collect personal data which you submit to us, e.g. in connection with booking, when you contact us or use our digital services.