Frequently asked questions
To help you as quickly as possible, here are our most common questions and answers. You are of course always welcome to contact us. You can email, chat here on our website or call us on +46 (0)8-506 213 30.
All meeting rooms have plenty of natural light from windows.
- Projector with screen and speakers
- Glass writing board
- Office materials
- Pen and pad for each participant
- Still and sparkling water
Our biggest meeting room has capacity for up to 50 people.
If you book a conference, meeting or event with us, you can always cancel the event for free until four weeks before arrival. If cancel later than four weeks before arrival, the customer will reimburse the hotel with 75% of the value of the booking. If canceled later than two weeks before the group’s first day of arrival, the customer will reimburse the hotel with 100% of the value of the booking.
For food and drink, the number of participants can be adjusted completely until 11:00 three days before the start of the event. For accommodation in connection with a conference, the following applies:
Up to 14 days before arrival, up to five hotel rooms can be canceled free of charge. Until 18:00 the day before arrival, up to two hotel rooms can be canceled free of charge.
The restaurant, Belgobaren, serves all food and beverages during the conference. Here you will enjoy well-prepared food with Belgian influences. The speciality of Belgobaren is organic mussels from Sweden’s West Coast, cooked according to Belgian tradition.
Common allergies such as gluten and lactose or if someone wants a vegan or vegetarian alternative needs to be notified no later than three days before arrival. We need to know complicated allergies and any special diets no later than one week before arrival. Please contact us if you have any questions och requests.
The customer can choose to book all participants themselves or we can reserve a certain number of rooms so the participants can call in and register if they want a hotel room.
We are more than happy to welcome you in the evenings and on weekends. This can be a good alternative if you want to keep the meeting in privacy.
We offer free WiFi throughout the hotel and conference. Select the network called Freys Meetings. A pop-up appears where you can log in with your Facebook, Google or via phone number (only for Wifi on the phone). You can also choose to log in with a code – please ask if you need any assistance and we will be happy to help.
We have taken a number of different measures to ensure that you and your meeting participants continue to feel safe and secure with us.
Extended cleaning, eg extra careful cleaning of handles, knobs and other contact surfaces.
Disinfection is available in all public areas and meeting rooms as a complement to hand washing.
We ventilate the meeting room before the meeting, during breaks and after the meeting.
Desinfection is available in all public areas and meeting rooms as a complement to hand washing.
Disposable gloves are offered, please ask the staff on site.
We make sure to plan the day in detail to minimize the risk of congestion.
Coffee breaks can be served in the meeting room or in private space on the conference floor. On warm nice days we can also serve coffee on the terrace.
The conference lunch is always served at the table in the restaurant and can also be served in the meeting room or in a private space if desired.
The chefs and restaurant staff use plastic gloves when appropriate.
The dining tables are disinfected after each guest.
Desinfection is available for all guests in the restaurant.
We are upgrading to a larger meeting room if available.
We offer video conferencing solutions so participants can also participate remotely. (Needs to be pre-booked)
We have a hotel garage which costs SEK 350 a day. Street parking is charged at the red rate on weekdays 09:00–17:00, and a lower rate in evenings and on weekends. Find out more about parking costs on the City of Stockholm website.