Frequently asked questions
To help you as quickly as possible, here are our most common questions and answers. You are of course always welcome to contact us. You can email or call us on +46 (0)8-506 213 30.
If you book a conference, meeting or event with us, you can always cancel the event for free until four weeks before arrival. If cancel later than four weeks before arrival, the customer will reimburse the hotel with 75% of the value of the booking. If canceled later than two weeks before the group’s first day of arrival, the customer will reimburse the hotel with 100% of the value of the booking.
For food and drink, the number of participants can be adjusted completely until 11:00 three days before the start of the event. For accommodation in connection with a conference, the following applies:
Up to 14 days before arrival, up to five hotel rooms can be canceled free of charge. Until 18:00 the day before arrival, up to two hotel rooms can be canceled free of charge.
Common allergies such as gluten and lactose or if someone wants a vegan or vegetarian alternative needs to be notified no later than three days before arrival. We need to know complicated allergies and any special diets no later than one week before arrival. Please contact us if you have any questions och requests.
We are more than happy to welcome you in the evenings and on weekends. This can be a good alternative if you want to keep the meeting in privacy.