Gästomdömen

Vi uppskattar och värdesätter våra gästers synpunkter högt. Det är ett av våra främsta verktyg för att kontinuerligt utveckla, förbättra och förfina vår verksamhet. Vi har fem år i rad fått TripAdvisors fina utmärkelse ”Certificate of Excellence”. 2019 fick vi även ”TripAdvisor Travellers Choice”, något vi är extremt stolta och glada över.

Gästernas
Omdömen

4.4

1056 Unika
Gästbetyg

Förutom att allt funkar, rummen, frukosten, receptionen m.m. så ligger hotellet väldigt centralt och tillräckligt nära Cityterminalen.
Tage Silander

Omdömen

2020-06-28 (2 Nätter)
Tony Jakobsson
Jag valde det absolut billigaste alternativa rum men sov väldigt dåligt pg a att luften stod still. hade behövt en fläkt eller A/C.
2020-06-26 (3 Nätter)
Qing Fu Lundgren
Location You can change to longer and wider curtain so the rim can be darker. It is important to me if I can sleep in real dark.
2020-06-24 (1 Natt)
Jan Kilén
Bättre kuddar i sängen allt för hårda och skummgummiliknande.
2020-06-23 (1 Natt)
Tove Lundgren
2020-06-17 (1 Natt)
Peter Lindholm
2020-06-01 (1 Natt)
Reine Lönn
Läget och intrycket Mera platser för elbilsladdning Hej Reine, Trevligt att se att du trivs hos oss! Vi har nyligen installerat möjlighet till säker elbilsladdning och tar med oss din feedback. Vi får se över efterfrågan igen längre fram. Hoppas att vi ses snart igen! Mvh Helena/ Freys Hotel
2020-06-08 (2 Nätter)
Anonym
You keep a friendly and welcoming demeanour during these times of COVID when the rest of the world wallows in neurosis .....thanks for that. Can’t think of anything Yes......I am such and tired to read damaging article on how Sweden is dealing with the COVID. You are doing just great and making feel people normal.Dear Bruno, Thank You so much for you kind words in these hard times. We do our best and hope to see you back with us soon again! Best Regards, Helena/ Freys Hotel
2020-05-29 (2 Nätter)
Anonym
Location Friendly, helpful staff. Thank You for your kind words / Hope to see you with us soon again!
2020-06-07 (1 Natt)
Emilia Bjork-Perkins
The location, good price, very quiet and comfortable. I wish there was room service on Sundays.
2020-06-06 (1 Natt)
Jeanette Sundberg
Läget, personalen
2020-02-25 (2 Nätter)
Anonym
Cozy, very personal - not a big anonymous chain Thank You for your kind words. This makes us very happy to hear <3 Best Regards, Helena/ Freys Hotel
2020-02-20 (3 Nätter)
Anonym
Location, friendly staff, great rooms, everything really, could not fault anything Thank You so much for your kind words. Hope to see you back with us soon again! Best Regards, Helena/ Freys Hotel
2020-02-19 (1 Natt)
Lisbeth Nielsen
Koseligste hotellet i Stockholm. Alltid god service, frokosten dekker alle behov, koselige rom og ligger veldig sentralt La meg slippe dusjforheng som legger seg rundt kroppen, det er så eklektisk og uhygienisk. Montera ordentlige dusjveggar Hej Lisbeth, Alltid så trevligt att ha dig hos oss! Ser här i vårat system att du fått bo på ett av våra lite större enkelrum denna gång. Orsaken till att detta rum inte har fasta duschväggar samt ävenlite mer golvyta, är att det även är ett av våra tillgänglighets anpassade rum. Alla övriga rum på hotellet har fasta duschväggar. Vi gör en notering att du föredrar ett annat rum vid nästa vistelse. Hoppas att vi ses snart igen! Mvh Helena/ Bokningen - Freys Hotel
2020-02-20 (2 Nätter)
Anonym
Bättre sängar och kuddar. Tack för din feedback. Vi uppskattar att du lyfter detta. Vi uppdaterar kontinuerligt både sängar och kuddar på våra rum och får ta en extra titt om det rum du bott på behöver en extra uppdatering. Säg gärna till direkt i receptionen om något inte är bra så kan vår vaktmästare se över och åtgärda. Ha en fin dag! Mvh Helena - Freys Hotel
2020-02-21 (2 Nätter)
Peter Hansson
Better beds Dear Peter, Thank Your feedback and sorry to hear you were not happy with the bed in your room. We do constant checks and upgrades to all hotel beds and will take an extra look in the room were you stayed to see if it is time for an update. Wish you a nice day! Best Regards, Helena/ Freys Hotel
2020-02-20 (2 Nätter)
Anonym
2020-02-18 (3 Nätter)
Torben Lindholm
2019-12-24 (3 Nätter)
Anonym
location Better cleaning of the room. There was no sweeping or wiping in the 3 days. Be it under a desk or bed. The crumbs were in the same spot every day. So I swept them under the desk with a towel to avoid getting on them. The next day they were still where I turned them. On arrival the nightwear, shorts and socks from the previous tenant of the room were still in the bedside table. For one day there was a cloth in front of our front door, which was only cleared away the next day. Control by cleaning staff needs to be intensified. Thank You for your feedback. So sorry to hear about the mistakes with the cleaning in your room and glad that you brought this to our attention. Head of housekeeping has been informed and addressed these issues with the person in charged of maintaining your room. This is certainly not the standard we wish to keep and will keep a closer eye on this in the future. Please also always feel free to contact the front desk directly if you have any issues or problems that needs to be addressed and we will make sure to handle it right away. Wish you a nice day! Best Regards, Helena - Freys Hotel
2019-12-28 (2 Nätter)
Anonym
Really convenient as very close to the Arlanda Express stationThank You! Best Regards, Helena - Freys Hotel
2019-12-22 (2 Nätter)
Sherene Leong
The excellent service by reception professionals (polite, friendly, accommodating), the rooms were pretty & very clean, beds were comfortable and breakfast was great ! I would like to compliment the lady who checked us in on 22 Dec 2019 early morning (very sorry I don’t have her name). As we arrived early, we requested if there was possibility to check in earlier, she was very kind to check & to our relief, she informed us that our rooms were ready. There was also another lady reception professional who obliged to our request for pre-packed breakfast on our early departure (which was 2 days later). Such an awesome you have there. Congratulations, Freys Hotel ! What a pleasant way to start our holiday in Stockholm ! Thank you. Nothing for now. Everything’s great. Just a little feedback on size of rooms, it will be great if they were a tiny bit bigger. Nevertheless the prettiness of the rooms made me forget about the room size. Nothing. All good. Dear Sherene, Thank You so much for your kind words. Very glad that you enjoyed your stay and have shared your words with the ladies at the front desk. We do have offer a variety of different sized rooms. Maybe one of our superior or superior plus rooms would be a nice suggestion for your next trip to Stockholm? Please feel free to contact us for more information. Wish you a nice day and hope to see you with us soon again. Best Regards, Helena - Freys Hotel
2020-01-02 (2 Nätter)
Charlotte Ankerstjerne
Very close to the train station, clean rooms, and a cozy atmosphere The room was very cold at night and I couldn’t turn up the heat Thank You for your feedback and glad to see you enjoyed our hotel. Sorry to hear that your room felt cold during the night. Sometimes when the weather shifts, the heating system is not quick enough to respond. Please always feel free to contact the front desk. Someone is always on duty and can assist with any problems you may have. We do have extra heating units available. Hope to see you back with us soon again! Best Regards, Helena - Freys Hotel
2020-01-03 (2 Nätter)
Anna Hermansson
Hotellet är litet, mysigt och har toppenbra läge. Finns inget att klaga på. Andra gången jag bott här och kommer absolut tillbaka. Tusen tack Anna, Vi ser fram emot att ha dig tillbaka här snart igen. Mvh Helena - Freys Hotel
2020-01-04 (1 Natt)
Evy lindberg
Friendly Breakfast, The warm food was Cold, the Staffan was nice. More variation for is WHO has gluten and laktosintoleransen. Thank You for your feedback. Glad you had a nice stay and enjoyed our service. We appreciate your notes regarding the breakfast buffè and will pass this along to the head of restaurant. Best Regards, Helena - Freys Hotel
2019-12-29 (5 Nätter)
Günther Spegel
Service at all, located in the Center, close to Central Station and Major sightseeing Spots. Lovely Interieur of rooms Bigger Room, Room cleaning could be better Standard Rooms are very small, think about Book a bigger room Dear Günther, Thank You for your feedback. Glad you enjoy staying with us. We do offer a number of different sized rooms, so if you prefer a larger room, it is a good suggestion to book one of our larger superior rooms or superior plus rooms for your next trip to Stockholm. Please feel free to contact us for more information. Best Regards, Helena - Freys Hotel
2020-01-05 (2 Nätter)
Anonym
Prisvärt Bättre säng Mycket centralt läge.Tack för din feedback. Vi ser kontinuerligt över våra sängar och uppdaterar vid behov. Hoppas att du hade möjlighet att även lämna din feedback till receptionen så ser vi över sängen på rummet där du bodde. Ha en fin dag! Mvh Helena - Freys Hotel
2019-12-22 (1 Natt)
Anonym
Too late! Won't stay with you again. Sorry to hear that you were not happy with your stay with us. We would like to have the chance to hear more regarding this. Please feel free to contact us via reservations@freyshotels.com Best Regards, Helena - Freys Hotel
2019-11-30 (2 Nätter)
Anonymous
The frontdesk staff,always friendly,and informed about my choices Maybe explain about the Family friends points,when you check in I just like it,for years and years...Thank You for your feedback. Very glad that you enjoy staying with us. Appreciate your comments regarding the freys family program. We will keep this in mind for the future! Best Regards, Helena - Freys Hotel
2019-12-01 (1 Natt)
Anonym
Läget Restaurangen. Värmen i rummet. Det var kallt. Rummen är små. Trevlig gemytligt hotell. Centralt läge. Perfekt för en helg i Stockholm. Fantastisk restaurang vid receptionen. Tusen tack för din feedback. Kul att du trivs hos oss och på Belgobaren. Nästa gång du kommer till Stockholm kanske du föredrar att prova ett av våra större Superior rum? Hör gärna av dig till oss för mer info. Ha en fin dag! Mvh Helena/ Freys Hotel
2020-01-17 (2 Nätter)
Anonym
Cozy room, great breakfast and good service. Thank You! Hope to see you back in Stockholm soon again. Best Regards, Helena/ Freys Hotel
2020-01-17 (2 Nätter)
Gunilla Holmgren
Läget Tusen tack Gunilla! Hoppas vi ses snart igen. Mvh Helena/ Freys Hotel
2020-01-24 (2 Nätter)
Anonym
Läget mitt i city, nära stationen och all kollektivtrafik. Den trevliga, personliga servicen! Ni behöver renovera persiennerna i fönstren. "Old school" metallnycklar har förvisso viss charm och jag inser att det är dyrt att byta, men nyckelkort är bättre. Tack för din feedback och vänliga ord om vår service! Det värmer att höra. Ska be vår vaktmästare och husfru ta en extra titt på persinner och se om det är fler rum där de behöver åtgärdas. Uppskattar dina tankar angående våra nycklar och kommer att ha detta i åtanke inför framtida val. Ha en fin dag! Mvh Helena/ Freys Hotel
2020-02-01 (1 Natt)
Anonym
Hotellet ligger nära centralstationen, bra när man kommer med tåget. Bra läge nära stadskärnan. Tyst på natten. Fantastisk frukost. Tusen tack! Hoppas att vi ses snart igen. Mvh Helena/ Freys Hotel
2020-02-07 (1 Natt)
Torbjörn Andersson
Vi fick ett väldigt litet rum denna gång, och hoppar få ett större nästa gång vi bokar. Var vänlig och skicka dessa frågor på svenska Skicka denna typ av undersökning på svenska!Hej Torbjörn, Tack för att du tog dig tid att lämna din feedback. Vi erbjuder en rad olika rumskategorier hos oss. Ser att ni denna gång valt att boka ett av våra standard rum. För nästa vistelse kanske det skulle passa bättre att välja ett av våra superior alternativ. Hör gärna av dig till oss på bokningen så förklarar vi skillnaderna och ser över prisalternativ till dig. När det gäller språket på det automatiska mail som skickas ut efter din vistelse styrs språket av hur bokningen ligger inne i vårat system. Vi ser till att uppdatera dina uppgifter så ska det komma på svenska nästa gång! Tack för att du uppmärksammade detta. Ha en fortsatt fin dag och hoppas att vi ses snart igen. Mvh Helena / Bokningen - Freys Hotel
2020-02-07 (1 Natt)
frida åkesdotter
Gästvänligheten och mysigt inredda rum varmvattenkranen i duschen Rekommenderar varmt att bo på detta hotell, likaså restaurangen bredvid, det lilla extra är avgörande och det lyckades detta hotel erbjuda!Hej Frida, Tusen tack för de vänliga orden. Vad roligt att se att du trivs hos oss! Du nämner varmvattenkranen i duschen så vi ber vår vaktmästare ta en titt på den och se om det är något som behöver åtgärdas. Du är alltid välkommen till oss och säg gärna till direkt i receptionen om det är något som du vill ha hjälp med så ser vi till att ordna detta. Hoppas att vi ses snart igen! Mvh Helena/ Freys Hotel
2020-02-06 (4 Nätter)
Anonym
Litt små rom Tusen tack för din feedback angående storleken på rummet där du bodde. Vi erbjuder en rad olika alternativ och rumskategorier. Från våra mindre budget och standard rum till även större superior och och superior plus rum samt vår svit. Hör gärna av dig till oss på bokningen eller ta en titt på rumsmenyn på hemsidan; https://www.freyshotels.com/hotell-i-stockholm/ Hoppas att vi ses snart igen! Mvh Helena/ Bokningen - Freys Hotel
2020-02-14 (3 Nätter)
Anonym
2020-01-10 (3 Nätter)
Barry Frohlinger
Location, value and upkeep Thank You! Best Regards, Helena - Freys Hotel
2020-02-16 (1 Natt)
Tage Silander
Förutom att allt funkar, rummen, frukosten, receptionen m.m. så ligger hotellet väldigt centralt och tillräckligt nära Cityterminalen. Tusen tack Tage! Verkligen roligt att höra. Hoppas att vi ses snart igen. Mvh Helena/ Bokningen - Freys Hotel
2020-02-14 (3 Nätter)
Harriet Vinocur
When staff remembers who you are Nothing really Your profile is important,so you don,t have to repeat your requests,as a guestThank you so much Harriet, Always nice to have you with us! Hope to see you soon again. Best Regards, Helena/ Reservations Department - Freys Hotel
2020-02-11 (5 Nätter)
Anonym
I would have preferred a bigger towel.... Thank you for your feedback. We will keep this in mind for the future. Please also feel free to check with the reception during your stay for any requests and they will try to assist. Best Regards, Helena/ Freys Hotel
2020-02-03 (4 Nätter)
Jan-Olof Mallander - Ref: 17 /0323
Got a glimpse of the state of mind, level of communication , and living tempo in the heart of the City! keep up the good work I enjoyed the story of the Frey origins in the book providedDear Jan-Olof, Thank you so much for your kind words. Very glad to see that you enjoyed your stay with us and Stockholm city life! We hope to see you back with us soon again. Best Regards, Helena/ Reservations Department - Freys Hotel
2020-02-10 (2 Nätter)
Anonym
2020-01-30 (3 Nätter)
Anonym
2020-01-24 (5 Nätter)
Detlef Kruger
Clean and quiet room, friendly staff, location near to every kind of public transportation, perfect for sightseeing, restaurant "Belgobaren", breakfast offer Installation of a safe for passport, tablet, wallet etc. in the room would be nice. Dear Detlef, Thank you for taking the time to give your feedback. Glad to see that you had a nice stay with us. We appreciate your suggestion regarding safes in the rooms and will keep this in mind for future investments. At the moment we do have safes available in the reception-area that guests are free to use. Just contact the front desk and they will be happy to assist. Hope to see you back with us in Stockholm soon again! Best Regards, Helena/ Freys Hotel
2020-01-30 (3 Nätter)
Anonym
The service, the place, the price Persons working at the bar. Thank You for your feedback. Glad to see you enjoyed your stay with us. Sorry to hear that you felt the service at the bar needed to be improved. We will make sure to adress this with the head of restaurant hope you will notice a difference on your next stay with us. Best Regards, Helena/ Freys Hotel
2020-01-31 (3 Nätter)
Anonym
2020-01-31 (2 Nätter)
Anonym
2020-01-31 (1 Natt)
Anonym
Super friendly staff and cosy rooms! Thank You so much! Hope to have you with us soon again. Best Regards, Helena/ Freys Hotel
2020-01-25 (1 Natt)
Anonym
2020-01-24 (1 Natt)
Anonym
Location and staff Nothing. My stay was super. I would absolutely recommend this family run hotel Thank You so much for your kind review. We hope to see you back in Stockholm soon again. Best Regards, Helena/ Freys Hotel
2020-01-18 (2 Nätter)
Anonym
Excellent breakfast, great location. Thank You! Best Regards, Helena - Freys Hotel
2020-02-06 (1 Natt)
Carina Tikkanen
Close to the Railway station and Close to innercity. Dear Carina. Thank You for your feedback. Hope to see you soon again! Best Regards, Helena - Freys Hotel
2020-02-06 (1 Natt)
Anonym
2020-01-06 (3 Nätter)
Anonym
Läget och personalen som var så trevlig! Allt var bra Tusen tack! Vad roligt att höra. Hoppas att vi ses snart igen. Mvh Helena/ Freys Hotel
2019-11-21 (4 Nätter)
Olle S Lundgren
Cozy, close to the center A scramled egg instead of a 'casserole' The rooms are small but has all you needDear Olle, Thank You fro your feedback. nice to see that you enjoyed your room! We do offer a variety of different sized rooms, if you prefer to try a larger room on your next trip to Stockholm. Please feel free to contact us for more information or check our room menu on the website for photos and more information. We appreciate your feedback regarding the eggs during breakfast and will forward this to the head of restaurant at Belgobaren. Wish you a nice day! Best Regards, Helena/ Freys Hotel
2019-11-21 (3 Nätter)
Marina Galstian
Location Orchestrate breakfast seating during rush hours (people chatting or refusing a place is not acceptable) Good hotel positionned in a key place in the city.Dear Marina, Thank You for your feedback. We have forwarded this to the manager at Belgobaren and ask that they look into options for improvment. Wish you a nice day! Best Regards, Helena - Freys Hotel
2019-11-15 (2 Nätter)
Anonym
The location is great, all the staff is very friendly. Rooms are very clean. Better beds, turn down the heater during breakfast. Thank You for your feedback. Glad to see that you enjoyed your stay. Sorry to hear that you were not happy with your bed, we do check and update our bed on a regular basis. It might be that the bed in your room is due for an update. Please always feel free to contact the front desk with any issues during your stay. When the temperature shifts quickly outside, sometimes the heating system in the restaurant does not adapt quick enough. We apologize if this caused any inconvenience during your stay. Wish you a nice day! Best Regards, Helena/ Freys Hotel
2019-10-31 (10 Nätter)
Richard Robinson
The location is wonderful (5 minutes to communication links, 8-10 mins to the old town) whilst the boutique feel is very charming and lends itself well to the underlying culture and history of Stockholm (relative to a stay in an international chain). Improve the interaction with guests. Upon check-out, there was no question from the ladies at reception with respect to our stay and if we had an enjoyable experience. No thank you, even. Given that this was a stay of 10 nights in your suite (room 715), I was a little surprised. I don't expect a lot but feel that customer service should be an end-to-end experience. Dear Richard, Thank You for taking the time to give your feedback. Sorry to hear about your experience regarding our service. This is certainly not the level which we strive to achieve. We have taken a closer look at our routines and will do our very best to make sure to improve and hope you will notice a difference if you choose to give us a second chance during your next visit to Stockholm. Best Regards, Helena/ Freys Hotel
2019-11-04 (1 Natt)
Catherine Lions
When we entered the lobby, a strong smell from the restaurant (fish obviously) was not nice at all. We had to wait 20 minutes for the room to be ready and could not stay in the lobby because of this smell. And it was cold outside! Thank You for your feedback. It appears this must have been a problem with the ventilation system from the restaurant during your stay. We apologize for the inconvenience. Our maintenance team having been looking into solving this matter. Best Regards, Helena/ Freys Hotel
2019-10-26 (7 Nätter)
Anonym
Central location with public transfer (underground) very near and the airport train very near. The restaurant, the bar, cleaning. Thank You for your feedback. Sorry to hear that you experienced problems at Belgobaren. It is a very well booked and popular restaurant and we do recommend making a reservation in advance to guarantee seating. They always try to prioritize Hotel guests, but on busy nights, it might still be hard to get a reservation on short notice. We do our best to inform our guests of this and are looking into ways to improve this further. Hope to see you back in Stockholm soon again! Best Regards, Helena/ Freys Hotel
2019-10-31 (2 Nätter)
Anonym
Cosy atmosphere in the room and comfortable bed Provide a room which is a little farer away from the elevator. Provide more capacities for breakfast. Thank You for taking the time to give your feedback. Glad to see that you enjoyed staying with us. Please feel free to note any preferences regarding location or room on your reservation or speak directly to the front desk and we will be happy to check for the best suited room for your stay. During rush-hours the breakfast sometimes can get crowded. When available, we have the option to open up space into one of our adjoining meeting rooms for additional seating. Please also feel free to check with the staff for suggestions of times that are more quiet if you have to option to adjust your schedule. We hope to see you back in Stockholm soon again! Best Regards, Helena/ Freys Hotel
2019-10-09 (7 Nätter)
Catherine Murray
Convenient location Hire front desk employees who care about customer service and who will at least try to help when a guest ask for assistance. We stayed a whole week in your suite and never asked anyone for any service, but when we did ask the front desk to help us make a reservation at the restaurant she would not help. Breakfast was fabulous. Great service and lots and lots of choice.Thank You for your feedback. Very sorry to hear that the front desk was not able assist with your restaurant reservation. We should be able to help out with this if the restaurant staff is not available. The front desk does not have access to Belgobarens reservation system, but can always take a message, check and get back to you with an answer. We will make sure to remind all the staff regarding this. Very glad to hear that you enjoyed the breakfast buffè and our location. We really appreciate you taking the time to give you feedback regarding the customer service at the front desk and will look into how we can further improve this. Wish you all the best and hope to see you back in Stockholm soon again. Best Regards, Helena/ Freys Hotel
2019-12-27 (6 Nätter)
Anonym
2019-12-28 (1 Natt)
Ulla Stolt Gustafsson
Närheten till Stockholms central, varmt välkomnande i receptionen både vid ankomst och avfärd, god frukost, välstädat. Tusen tack! Hoppas att vi ses snart igen. Mvh Helena - Freys Hotel
2019-11-02 (1 Natt)
Jane Gartz
Närheten till Centralstation, närheten till butiker och restauranger, trevlig personal, rent och fräscht Hej Jane, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes så bra hos oss. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-12-21 (4 Nätter)
Anonym
The nice decoration that doesn't look too neutral or classical. The kindness of the staff (reception and restaurant). The fact that it's located very close to the Arlanda Express station, that's very convenient. Hi, Thank you so much for your kind words about the hotel and the staff. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-12-22 (4 Nätter)
Anonym
Clean, warm, calming, professional, comfortable and the location. USB charging ports in the rooms? Really, you are so fantastic, I have no other suggestions. Breakfast is fantastic and the staff in the dining room are just lovely. A wonderful atmostphere. Hi, Thank you so much for writing this lovely review. We really do appreciate it. We can't wait to welcome you back! Reservations Department Sara
2020-01-11 (2 Nätter)
Hassan Dahir
2019-12-26 (6 Nätter)
Anonym
La localisation Hi, Thank you for taking your time to give us your feed-back. Happy to see you enjoyed your stay. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-12-25 (5 Nätter)
Anonym
the location Hi, Thank you for taking your time to reply to our questionnaire. Happy to see you appreciated our location and the hotel over all. Welcome back! Reservations Department Sara
2019-12-25 (4 Nätter)
Anonym
2019-12-25 (4 Nätter)
catherine Gicquiaud
2019-12-22 (2 Nätter)
Michael Kjeldsen
Room, breakfast and service Dear Michael, Thank you for taking your time to give us your feed-back. Happy to read you had a pleasant stay. Welcome back soon again! Reservations Department Sara
2019-10-26 (6 Nätter)
Anonym
location and service. The ascensors are noisy when we are in the bedroom, perhaps a intermediate door could be usefull between ascensor space and rooms. Thanks for your service, wich has been a nice part of our pleasure with our Stockolm's Discovery.Hi, Thank you for taking your time to reply to our questionnaire. Happy to read you enjoyed our service and location. I will let our manager know about your comments of the elevators - to see how we can fix this. Please feel free to contact us should you have any further questions or requests. Welcome back soon again! Reservations Department Sara
2019-10-27 (2 Nätter)
Anonym
Best location, great breakfast selection, comfortable bed and pillows None I really like to interior and ambience of this hotel Hi, Thank you so much for this kind review. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-10-25 (3 Nätter)
Ylva Åström
Centralt läge, trevliga rum, trevlig personal och familjär känsla. Man känner sig välkommen! ??? Jag har haft en underbar helg och ni överraskade mig med att gratulera mig med blommor och gotta! Har inte kunnat haft en bättre helg trots regnet! Har redan skrivit på TripAdvisor!Hej, Tusen tack för att du tog dig tid att skriva denna fina recension om hotellet. Det betyder så mycket! Hoppas vi ses snart igen! Bokningsavdelningen Sara
2019-10-23 (4 Nätter)
Anonym
The location was perfect for getting around by train, be it touring or airport! The breakfast was lovely as well.Hi, Thank you so much for this kind review. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-10-26 (1 Natt)
Åke Nilsson
Vänligt och familjärt, trevliga rum Ljudisolering mot korridor Hej Åke, Tusen tack för att du tog dig tid och skriva en recension. Vad roligt att du gillade våra charmiga rum. Vi tar åt oss av dina åsikter och ska se över vad vi kan göra åt saken. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-10-04 (1 Natt)
Kristina Karlsson
Fantastiskt bemötande inför besöket! Mycket trevligt ordnat infar vårt firande! Personligt och mysigt hotell, återvänder gärna! Perfekt läge nära centralen.😀Hej Kristina, Tusen tack för att du tog dig tid att svara på vår gästenkät. Det är så roligt att få läsa din fina recension och att du blev nöjd med vår service. Hoppas att firandet blev lyckat! Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-09-30 (3 Nätter)
Sten Kaspersen
Your placement related to the Central Station and the walking zone in Stockholm just ajust the above Dear Sten, Thank you for taking your time to give us your feed-back. Glad to read you enjoyed staying with us. Hope we get the chance to welcome you back soon again! Reservations Department Sara
2019-10-01 (1 Natt)
Anonym
Bigger hairdryer Hi, Thank you for taking your time to reply to our questionnaire, It makes us very happy to see that you had a pleasant stay with us. I will forward your message about the hairdryer to our management office. Welcome back! Reservations Department Sara
2019-09-27 (3 Nätter)
Anonym
Läget, inredningen, priset, lugnet. Mer bordsyta, ta bort ”dagbädd” till förmån för större skrivbord och/eller litet bord o fotölj. Baguetter el. liknande t försäljning på kvällar o nätter. Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes! Vi tar till oss dina kommentarer och ska se över dem. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-09-27 (1 Natt)
Anonym
Vill gärna ha mera utbud av glutenfritt och laktosfritt på frukostbuffén. Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Jag vidarebefordrar dina önskningar om frukosten till restaurangansvarige. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-09-22 (2 Nätter)
Anonym
Super central, easy to find. Familiar feeling, and personal touch in the rooms. Better info about breakfast hour, check out hour. Luggage room would be more secure if only staff had access. Now, I didnt dare to leave my laptop bag in there... Hi, Thank you for taking your time to reply to our questionnaire. Happy to see you had a pleasant stay. We have a luggage room for our guests to use on their own risk. We have never had any problems with storing bags that way. But we do often keep important personal belongings from guests in the back of the reception. Always make sure to talk to the front desk personnel. Have a nice day and welcome back! Reservations Department Sara
2019-09-19 (3 Nätter)
Joanne Brady
Excellent location, friendly staff, good internet and excellent breakfast Dear Joanne, Thank you so much for your kind review. Hope to see you back with us soon again! Reservations Department Sara
2019-09-20 (2 Nätter)
Anonym
Location Room size Hi, Thank you for taking your time to reply to our questionnaire. Our rooms differ a lot in sizing, I would recommend you to book one of our Superior-rooms next time. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-09-21 (1 Natt)
Therese Jonsson
Hotellet låg centralt och var lagom stort, med fina rum och det fanns tillgång till garage om man skulle behöva. Annars var det inte långt till Centralstationen. Badrummen skulle kunna fått vara större. Att se till att viss personal i restaurangen har ett bättre bemötande + kunnande.Hej Therese, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du gillade våra rum. Jag vidarebefordrar dina åsikter om restaurangen till restaurangansvarige. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-09-20 (2 Nätter)
Rosemary Wilson
So near Arlanda Express station The traditional vibe of the hotel I tried to book a stay for my return to Stockholm and receptionist told me to look on internet-not helpful!!! Hi, Thank you for taking your time to reply to our questionnaire. Glad to read you had a pleasant stay. I'm sorry the receptionist gave you that kind of response - we do however always recommend our guests to book through our website directly for the best price. I believe that is the reason for your prompt but not very service-minded reply. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-09-15 (2 Nätter)
Anonym
good location, friendly staff thin walls and noisy neighbours Thank you for a plesant stay!Hi, Thank you for taking your time to reply to our questionnaire. I'm sorry about the noisy neighbours, I hope you spoke with the reception and that they could help you with that. It makes me very happy to see you enjoyed your stay over all. Please feel free to contact us should you have any further questions or requests. Welcome back! Reservations Department Sara
2019-09-18 (1 Natt)
Anonym
Mysiga rummet Vet inte om det finns något Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Väldigt roligt att få läsa din fina recension. Varmt välkomna tillbaka snart igen! Bokningsavdelningen Sara
2019-09-16 (1 Natt)
Martin Mencl
proximity to C Station and to the city center Dear Martin, Thank you for taking your time to give us your review. Our location is almost unbeatable. Welcome back! Reservations Department Sara
2019-09-02 (1 Natt)
Gunnar Kvernenes
Atmosphaere Keep the price as low as possible Belgobaren excellent for food and beerDear Gunnar, Thank you so much for giving us this review. Our prices goes up and down depending on the demand. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-25 (7 Nätter)
Anonym
This hotel is well located and very convenient to get around town. It has a good breakfast and restaurant for meals. Rooms are well maintained and functional. Rooms are small, but functional and comfortable. Hello, Thank you for taking your time to reply to our questionnaire. Thank you for your kind words. Our location is perfect for pleasure or business. We offer different rooms with various sizes, I would recommend you to book a Superior-room next time. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-30 (2 Nätter)
Anonym
Incredeibly clean and beautiful rooms, especially the balcony Maybe more fruit options and more things to put on the waffles at the breakfast. Had an really good visit at the hotel and I really recommend the hotelHi, Thank you for taking your time to give us your feed-back. Glad to see you had a nice time. I will forward your message to the restaurant manager. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-19 (3 Nätter)
Peter Van Paesschen
The breakfast was delicious reduce the price for the small, uncomfortable rooms or bring them up to date The room we got was overpriced for the comfort we receivedHi, Thank you for taking your time to reply to our questionnaire. I'm sorry the room did not live up to your expectations. They differ a lot in sizing and I would recommend you for next time to book one of our Superior-rooms. I hope we get another chance! Have a nice day! Reservations Department Sara
2019-08-21 (1 Natt)
Anonym
Service at the front desk could be more polite. It would be great to get a luggage receipt when leaving my luggage into the storage room. Hi, Thank you for taking your time to reply to our questionnaire. We are sorry you felt like the service at the reception did not live up to your expectations. I will forward this message to our front office manager. Please feel free to contact us should you have any further questions or requests. I wish you a nice day! Reservations Department Sara
2019-08-16 (4 Nätter)
Anonym
Frey’s hotel was a perfect place to stay as an older single traveler. Frey’s is close to everything but tucked away in a lovely quiet street. The staff were very friendly and the breakfast was excellent. I picked Freys because it was a small family owned hotel and because it is my daughters name. I was very happy with my decision. I spent 4 wonderful days staying here. Hi, Thank you so much for your lovely review. How nice that your daughter is called the same. We hope we get the chance to welcome the whole family one day. Welcome back! Reservations Department Sara
2019-08-12 (4 Nätter)
Krishan Kant Agarval
Excellent hotel with excellent location with Metro/Subway station just on the right of the Hotel. Family Room was very spacious and comfortable with excellent beds and pillows and equipped with all essentials. In toiletries accessories were provided one time dental kit and shaving kit which means for me a lot. The staff was very hospitable and friendly. The breakfasts were amazing with changing of one hot dish everyday. Great selection of Belgium beers at restaurant. Restaurant menu could have been more better and service, as it looks more like a Pub rather than a real restaurant. Dear Krishan, Thank you for taking your time to reply to our questionnaire. It makes us so happy to read about your stay here with us. We couldn't thank you more for your kind words. The restaurant is famous for their beers, that is why locals come and eat there. Please feel free to contact us should you have any further questions or requests. Welcome back! Reservations Department Sara
2019-08-13 (3 Nätter)
Anonym
More rooms with separate beds, safety in every room, more fruits at breakfast Hi, Thank you for taking your time to reply to our questionnaire. We have safety lockers in the reception for everyone to use. I will forward your message about breakfast to the restaurant manager. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-05 (4 Nätter)
Marianne Hald
Perfekt udgangspunkt for at komme rundt i byen Hyggelig stemning i restauranten og baren. Et meget venligt personaleHej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Så himla roligt att få läsa om hur din vistelse var hos oss och att du trivdes bra. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-08-05 (4 Nätter)
Anonym
Localization, great staff, breakfast so good, charming rooms. Put a box outside on the floor, near the garage, for trash cigarettes. Dear Vinícius, Thank you for taking your time to give us your feed-back. Happy to see you enjoyed staying with us. We actually already have a place where you can put out the cigarettes. The receptionist would have loved to show you where. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-05 (4 Nätter)
Vinicio Giaconi
position, staff wide room wifi performance Have more than one necause it's mandatory to be able to use the lift Dear Vinicio, Thank you for taking your time to reply to our questionnaire. It makes us very happy to see you had a pleasant stay. Welcome back! Reservations Department Sara
2019-11-14 (3 Nätter)
Anonym
Location and room We had the superior room plus which was an excellent size. After reading reviews on trip advisor some of the other rooms are appearing to be quite small. I cannot comment on that but I do believe it is worth paying out for a better room. Just enhanced the stay. Hi, Thank you for taking your time to reply to our questionnaire. Our rooms do differ in size. We do really recommend you to book a superior room if you are keen of spacious rooms. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-11-16 (2 Nätter)
Zanna Kristel
Amazing hotel with excellent location from central station to main walking Street and old town. Good breakfast with continental selection of meals. For kids was a challenging adventure to prepare the crispy waffers:-) All was good. Hi, Thank you so much for giving us this lovely feed-back. We look forward to welcoming you soon again! Reservations Department Sara
2019-11-29 (1 Natt)
Anonym
Situation Dear Hans, Thank you for taking your time to reply to our questionnaire. It makes us very happy to see you had a pleasant stay. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-11-29 (2 Nätter)
Sofia Karlsson
Större rum. Hej Sofia, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vi har många olika rum och rumskategorier. Nästa gång rekommenderar jag dig att boka något av våra större superior-rum. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-12-06 (2 Nätter)
Kristin Hjelseth
sentral beliggenhet fornøyd med at vi kunne beholde rommet til kl 14 uten ekstra kostnadHej Kristin, Tusen tack för att du tog dig tid att svara på vår gästenkät. vad roligt att ni trivdes hos oss. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-12-07 (3 Nätter)
lena köster
Läget mitt i centrum. Nära till det mesta 2 st bekväma fåtöljer i stället för en soffa som var placerad under TV:n Hej Lena, Tusen tack för att du tog dig tid att svara på vår gästenkät, vi tar åt oss av dina kommentarer. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-12-16 (1 Natt)
Anonym
The location is perfect near the railway station. The food is very good and the staf is really polite and helpful. Hi, Thank you so much for your kind words. Hope to see you back with us soon again! Reservations Department Sara
2019-12-18 (4 Nätter)
Peter Kielhoen
Very close to central train station and close to town center. Everything was ok! Hard to find items for improvement! Good and central hotel for trip to Stockholm.Dear Peter, Thank you for taking your time to reply to our questionnaire. Glad to see you had such a pleasant stay with us. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-12-23 (1 Natt)
Anonym
Trevlig personal, mysig miljö, tyst. Bättre frukost, fler vet. alternativ, mer kravmärkt Golvet i sovrummet är inte så trevligt. Känns kallt, byt till varmare intryck. Hej Anne-Marie, Tusen tack för att du tog dig tid att svara på vår gästenkät, vi tar åt oss dina kommentarer och ska se över dem. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-12-21 (3 Nätter)
Anonym
Service was very good Everything was perfect Thank you for your welcomingDear Nina, Thank you so much for your kind words about the hotel. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-12-22 (2 Nätter)
Inger Axelsson
Location and the atmosphere Dear Inger, Thank you for giving us your kind feed-back. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-08-07 (2 Nätter)
Anonym
Clean, spacious room with three regular beds not a bed sofa Nice breakfast with everything you can wish Hi, Thank you for your kind words about the hotel. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2020-02-09 (1 Natt)
Ann-Louise Berg
2020-01-11 (1 Natt)
Thomas Svahn
Improve on these 2 subjects Dear Anonymous, Thank you for your feedback.
2020-01-10 (2 Nätter)
Anonym
Uppgradera till större rum om möjligt
2019-12-09 (1 Natt)
Anonym
2019-12-10 (5 Nätter)
Indira White
Over the past 40 years I have stayed in lots of different hotels in Stockholm. Freys is just about my favourite. It's as good as any and a lot less expensive than many. Not a lot, unless you can fix it to snow a bit more and rain a lot less. Dear Indira, Thank you for taking your time to reply to our questionnaire. We are so happy to always welcome you here. See you soon again! Reservations Department Sara
2019-12-05 (3 Nätter)
Marek Koziarz
Very professional service. Excellent location Nothing at the price Will be back next yearDear Marek, Thank you for your kind words. We look forward to welcoming you back next year! Reservations Department Sara
2019-12-06 (2 Nätter)
Anonym
2019-11-27 (4 Nätter)
Anonym
Give us a quiet room to a quiet court. Hi, Thank you for taking your time to reply to our questionnaire. I'm sorry about the noise from the courtyard. We always do our best to fulfill our guests different requests, again i'm sorry we weren't able to do so now. Please feel free to contact us should you have any further questions or requests. I hope you can give us another chance. Welcome back! Reservations Department Sara
2019-11-27 (2 Nätter)
Lilu Nissinen-Turja
Have the bedside lamp so close to the bed that you don't have to get up (and wake up again) to put it out. And a normal easy switch, no fancy stuff, please. Dear Lilu, Thank you for taking your time to reply to our questionnaire. Glad to read you had a nice stay with us. We will take your thoughts into consideration. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-11-24 (1 Natt)
Ivar Fernemo
2019-11-21 (3 Nätter)
Leena Hinkkanen
2020-01-15 (3 Nätter)
Anonym
2019-12-21 (2 Nätter)
Anonym
2020-01-18 (1 Natt)
Anonym
2020-01-18 (1 Natt)
Anonym
2019-12-12 (2 Nätter)
Anonym
2019-12-18 (1 Natt)
Anonym
2019-11-05 (2 Nätter)
Ann-Kristin Löfgren
2019-11-05 (1 Natt)
Anonym
2019-10-31 (1 Natt)
Anonym
2019-11-15 (2 Nätter)
Anonym
clean room, good beds and the location Hi, Thank you for giving us your rewiew. Happy you had a nice stay! Welcome back! Reservations Department Sara
2019-12-14 (2 Nätter)
Anonym
2019-11-15 (2 Nätter)
Jan Sandgren
2019-11-14 (1 Natt)
Anonym
byta ut bartendern
2019-10-26 (4 Nätter)
Anonym
2019-10-27 (1 Natt)
Anonym
2019-10-25 (2 Nätter)
Anonym
2019-10-25 (2 Nätter)
Ann-Christin Hallström
The staff, location good breakfast, good beds, Clean. Dear Ann-Christin, Thank you for your lovely review. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-10-24 (2 Nätter)
Anonym
2019-11-08 (2 Nätter)
Anders larsson
Läget och lämpligt stort En anmärkning är att i vårt rum nr 610 var hissmaskineriet väldigt störande. Jag har aldrig upplevt detta i något av de andra rummen. Hej Anders, Tusen tack för din feedback. Tyvärr är det så att vissa rum ligger närmare hissen och det är svårt att undvika ljud. Lägg gärna till ett önskemål på din nästa bokning att du föredrar rum med tyst läge och längre bort från hissen, så gör vi vårat bästa för att hitta ett lämpligt rum för dig. Hoppas att vi ses snart igen! Mvh Helena/ Freys Hotel
2019-10-04 (1 Natt)
Anonym
Close to the train station, cosyness There is a water on the floor after a shower. It would be great to fix it somehow Thank You for your feedback. Glad to see that you enjoyed your stay. The doors of the shower should help keep the water from filling the floor. It might be that this needs adjusting. Thank You for bringing this to our attention. Have a nice day! Best Regards, Helena - Freys Hotel
2019-10-08 (1 Natt)
Anonym
Fina rum. Jag saknade strykjärn på rummet. Tack för din feedback. Strykjärn finns på våra större superior rum samt även ett strykrum tillgängligt för alla gäster på våning 5. Hoppas du hade tillfälle att stämma av med receptionen och få information angående detta. Ha en fin dag! Mvh Helena/ Freys Hotel
2019-10-11 (3 Nätter)
Anonym
location, design of the room, friendly staff, delicious breakfast Maybe more room in the bathroom .. wonderful hotel for a extended weekend Thank You for your kind review. Glad you enjoyed your stay. Our bathrooms in the standard rooms are not very big. We do however also offer larger superior rooms and superior plus room. These are also located on a higher level with more quiet location. Please feel free to contact us for more information. Best Regards, Helena - Freys Hotel
2019-10-13 (2 Nätter)
Mikko Koski
Location was good. Peaceful place. Good beds. Porridge should include in breakfast. Dear Mikko, Thank You for your feedback. Glad you have a nice stay with us. Porridge is available on request in the restaurant. Please feel free to ask the staff and the will be happy to arrange this for you during your next stay. Hope to see you soon again! Best Regards, Helena/ Freys Hotel
2019-10-18 (2 Nätter)
Jacob Ziegler
Location Thanks for upgrading us to an accessible room even though the booking service did not pass the information on to youDear Jacob, Thank you for your kind review. Glad we were able to you with the upgrade this time. We only have a very few accessible rooms available at the hotel and very happy we could assist even though it was not pre-booked. Hope you enjoyed your stay. Best Regards, Helena - Freys Hotel
2019-10-18 (2 Nätter)
Anonym
Läget, och alla i personalen är trevliga och hjälpsamma. Tusen tack! Hoppas att vi ses snart igen. Mvh Helena - Freys Hotel
2019-10-18 (2 Nätter)
Anonym
Excellent location There was only little space for clothes in a double room. Friendly and professional stuff Thank you for you feedback. We have tried to maximize the space in our standard rooms as much as possible. But we will continue to look into ways of improving this and appreciate your suggestion. Have a nice day and hope to see you back in Stockholm soon again! Best Regards, Helena - Freys Hotel
2019-10-18 (2 Nätter)
Anonym
Rooms, service and location Thank You so much! Hope to see you soon again. Best Regards, Helena - Freys Hotel
2019-08-12 (6 Nätter)
Hans Petter Tolpinrud
Close to the Central station More place to hang up and put the clothes. Om the Internet you say that you have room where it was allowed to smoke but that is not correct. Thank You for your feedback. Our hotel has had a non-smoking policy for many years. Not sure were you found information that this would be allowed? Regarding the request for additional hangers, will will make a note of this and appreciate your suggestion. Have a nice day! Best Regards, Helena - Freys Hotel
2019-08-14 (4 Nätter)
Charlotte österholm
Lite större rum, bättre hårfön😊 Hej Charlotte, Tack för din feedback. Ser att du denna gång bott på ett av våra standard rum. Vi erbjuder även lite större Superior Rum och Superior Plus rum. Kanske ett av dessa skulle vara ett bra alternativ för nästa vistelse? Hör gärna av dig för mer information. Ha en fin dag! Mvh Helena - Freys Hotel
2019-08-13 (3 Nätter)
Anonym
Convenient location, excellent staff and delightful breakfast all enriched our stay Just continue to do your hosting as well as you are currently Thank You so much!
2019-07-30 (6 Nätter)
Anonym
the location near to the railwaystation and near to the city Thank You!
2019-08-03 (3 Nätter)
Mair Williams
Location, excellent service all round. Thank You Mair, This makes us happy to hear. Hope to see you back in Stockholm soon agian! Best Regards, Helena - Freys Hotel
2019-07-31 (5 Nätter)
Yoni Millen
Location is perfect, close to the city center and public transport. All major touristic attractions reachable by foot. During high season breakfast could be crowded and it could be difficult to find a place to sit. Dear Yoni, Thank You for your feedback. Glad you enjoyed your stay with us. Summer is a high season with many guests at the hotel, some times are more crowded for breakfast than others, if you have the option to vary your breakfast time, please feel free to check with the front desk for suggestions of times when the restaurant is not so busy. Hope to see you back in Stockholm soon again! Best Regards, Helena - Freys Hotel
2019-08-04 (1 Natt)
Anonym
Location Nothing it’s fine Thank You!
2019-08-02 (2 Nätter)
Liselotte Eriksson
Fina hemtrevliga rum, trevlig personal och väldigt bra centralt läge. Smidigt att ta sig från Centralstationen och Arlanda Express. Tusen tack Liselotte, Hoppas att vi ses snart igen! Mvh Helena - Freys Hotel
2019-08-02 (2 Nätter)
Anonym
Bra och nära till stad,t-banan och arlanda express! I dubbelrummet med 2 separata sängar var ena skön och andra mer en dagbädd...Vi hade även 2 ombyten av sängkläder då första var obytta sen förra gästen och andra ombytet var fläckiga....frukosten var något snålt utbud...inte mycket att välja på om man har specialkost... Utmärkt att vi fick checka in tidigare!Tack för din feedback. Trevligt att ni trivdes hos oss och att vi hade möjlighet att ordna tidig incheckning för er. När det gäller sängarna, låter det som att ni bokat ett av våra budgetrum (Enkelrum med bäddsoffa) Detta är ett alternativ som vi har lagt till för att kunna erbjuda ett lite lägre pris. Självklart ska man fortfarande sova bekvämt men det stämmer att den ena bädden är en dagbädd/bäddsoffa. Lakan ska absolut bytas varje dag - väldigt ledsen att detta hade missats och hoppas att ni hade möjlighet att prata med receptionen direkt på plats så att det kunde åtgärdas. Kommer att vidarebefodra dina önskemål angående specialkost till restaurangansvarig på Belgobaren och ber att de ser över detta. Ha en fin dag! Mvh Helena - Freys Hotel
2019-07-27 (3 Nätter)
Anonym
The Service, the beautiful room and the breakfast were really good. We also loved the small distance to Arlanda Express and Gamla Stan. Thank You so much. Hope to see you back in Stockholm soon again! Best Regards, Helena - Freys Hotel
2019-08-01 (2 Nätter)
Anonym
Clean, welcoming atmosphere. Install a shelf in the showerThank You for your feedback. We are looking into different options for shelfs in the shower. Best Regards, Helena - Freys Hotel
2019-07-27 (2 Nätter)
Alistair Bond
Convenient location close to the station with bag drop, good restaurant (wonderful moules devoured by locals), helpful staff, a delicious breakfast that takes you through the day, reasonable price (our room was small but that's what we paid for) and no feeling of staying in a "chain". Thank You so much for your kind words! Hope to see you back in Stockholm soon again. Best Regards, Helena - Freys Hotel
2019-07-29 (2 Nätter)
Anonym
Centralt, rum med balkong Otroligt dålig ventilation på rummet, tur att vi hade rum med balkong så man kunde ha balkongdörren öppen. Okej frukost, varken mer eller mindreTack för din feedback, glad att ni trivdes och uppskattade balkongrummet. Ledsen att ni upplevde problem med ventilationen. Vi har tyvärr inte någon luft konditionering på våra rum utan istället ett centralt ventilations system. Under de varmaste dagarna räcker det ibland inte helt ut. Vi hjälper dock gärna till med extra fläktar på rummet för att underlätta. Detta är något som vi är medvetna om och ser över olika alterntiva lösningar för. Ha en fin dag! Mvh Helena - Freys Hotel
2019-07-27 (3 Nätter)
Anonym
Superbra läge med gångavstånd till allt och trevligt rum. Air condition på rummet hade verkligen varit bra. Frukosten kändes rörig och ostrukturerad med många saker på olika platser. Tack för din feedback. Air conditioning har varit efterfrågat men inte något vi haft möjlighet att lösa i nuläget. Vi fortsätter dock att undersöka olika alternativ. Kommer att framföra din feedback angående frukosten till restaurangansvarig och uppskattar att du framförde detta. Ha en fin dag! Mvh Helena - Freys Hotel
2019-07-27 (2 Nätter)
Anna Lindström
Läget Tusen tack!
2019-07-25 (3 Nätter)
Heli Lahtinen
The central location and nice views from the roof top balcony. Install AC into your hotel rooms so that they reflect today's demands. Old fashion keys are not today anymore as they belong to old times. Old time impression can be emphasized other ways, e.g. interior design, as you have already done partly. More gluten free and lactose free option at the breakfast with written & clear signs and not by a special inquiry of the clients, thank you. This is well spread today's trend and should be a practise at the "eco" minded hotels.Thank You for taking the time to give your feedback. Glad to see that you enjoyed your views from the balcony. We appreciate your feedback regarding the climate control system, as you mention, we unfortunately, as many hotels in Stockholm, do not have Air Conditioning installed in our rooms. We do provide extra fans and individual cooling units on especially hot day and are looking into different solutions that would work structurally in our building. Our "old style" keys are a tradition that we have chosen to keep and that is appreciated by many of our guests. We will however keep your thoughts in mind for future decisions. We have also forwarded your request for more gluten and lactose free options to the head of restaurant at Belgobaren and ask that they look into increasing this. wish you all the bet and hope to see you back in Stockholm soon again! Best Regards, Helena - Freys Hotel
2019-07-14 (7 Nätter)
Anonym
The proximity to the central sation and shopping areas. Breakfast was very good too. It was a bit too expensive. Thank You for your feedback. Glad you enjoyed your stay. Prices in Stockholm do vary a lot depending on season and daily events. We do have many periods were you can find really good deals, for example during the winter holidays and in January. Please feel free to check our special offers or email us for more information. Wish you a nice day! Best Regards, Helena - Freys Hotel
2019-07-22 (3 Nätter)
Anonym
Läget Den här gången var det ganska varmt. Nedkylning om det kan åstadkommas på miljösmart sätt. Atmosfären i den kulturhistoriskt intressanta byggnaden.Tusen tack för din feedback. Vi ser i nuläget över olika lösningar för temperatur kontrollering av rummen för att hitta bra alternativ. Ha en fin dag! Mvh Helena - Freys Hotel
2019-07-23 (2 Nätter)
Anonym
The location and the nice room + the great breakfast. My son would have liked the shower soap and the shampoo to be separate, not as now body- and hair soap. The location of the hotel was perfect when it came to closeness of shops, restaurants, tram etc, but that also includes closeness to busy roads which could be a bit disturbing during the nights, especially when it's warm and you want to open the windows. Thank You for your feedback. We will keep this in mind. Have a nice day! Best Regards, Helena - Freys Hotel
2019-07-21 (4 Nätter)
Susanne Aspehall-Malm
Mysig atmosfär och tillåtande med hund. Gården var magisk för oss med hund Rökfri innergård, kom rakt in i vårt rum. Önskan om något större hundrum nästa gång 🐶 Tack med trevlig och trygg personal i reception och städ Tusen tack Susanne, Vad trevligt att se att ni trivdes hos oss. Hundrum är något ganska nytt hos oss som vi nu har provat ett tag. Eftersom vi även har många gäster som är allergiska som bor hos oss har vi valt att än så länge endast ha denna möjlighet på ett par utvalda rum. Vi kommer dock att ha dina önskemål i åtanke vid utvärdering. När det gäller rökning har vi valt att nu placera askkoppar vi borden längst bort från hotellrummen och fönster och hoppas att detta ska respekteras av våra rökande gäster. Tack för att du tog dig tid att påpeka detta och att vi ses snart igen. Mvh Helena - Freys Hotel
2019-10-18 (3 Nätter)
Anonym
2019-10-17 (2 Nätter)
Anonym
Centralt och bra hotell + trevligt och bra bemötande För varmt i matsalen Tack för din feedback. Trevligt att se att du hade en fin vistelse hos oss. Tyvärr har restaurangen ibland problem med att justera temperaturen i lokalen på kvällar när det är väldigt fullsatt. Vet att detta är något som de ser över olika alternativ för att lösa. Kommer att framföra dina tankar. Mvh Helena - Freys Hotel
2019-11-08 (4 Nätter)
Anonym
Location in city center Every thing ok Thank You!
2019-12-20 (3 Nätter)
Nathalie Thaon
2019-11-07 (4 Nätter)
liesbeth Crom de
Location and superieur room Nothing Nice bar and breakfastThank You Liesbeth, Hope to see you back in Stockholm soon again! Best Regards, Helena/ Freys Hotel
2019-10-03 (5 Nätter)
Anonym
Schöne Einrichtung, nettes Personal, gutes Frühstück, sehr ruhig Vielen Dank! Best Regards, Helena/ Freys Hotel
2019-10-05 (3 Nätter)
Anonym
We had a very pleasant stay in the Freys hotel in Stockholm. Nice room on the 7th floor. Very good breakfast. Central location but no noice. - Thank you so much. Hope to see you soon again. Best Regards, Helena/ Freys Hotel
2019-09-30 (3 Nätter)
Wayne Arsenault
Location Staff were very helpfulThank You so much!
2019-10-03 (3 Nätter)
Anonym
2019-10-04 (2 Nätter)
Anonym
Byta matta på rummet. Städa bättre Tack för din feedback. Vi kommer att se över detta rum och även ta upp detta med städpersonalen. Ha en fin dag! Mvh Helena - Freys Hotel
2019-10-09 (2 Nätter)
Anonym
2019-09-26 (4 Nätter)
Ulf Bengtsson
Nära till allt! Komfort, lugn. Hej Ulf, Tusen tack för din fina recension. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-10-11 (2 Nätter)
Eva Johansson
Den fina servicen, läget, välstädat, god frukost och de sköna sängarna. Kan inte komma på något i dagsläget. NejTusen tack Eva, Trevligt att få ha dig här hos oss! Ha en fin dag. Mvh Helena/ Freys Hotel
2019-10-11 (2 Nätter)
Britt-Inger Näsström
2019-09-28 (3 Nätter)
Günter Matthias Jakob
2019-08-30 (2 Nätter)
Annika Olsson
Personalen, läget, atmosfären ... ALLT! Är så nöjd som det är. Vi ses igen!Hej Annika, Tusen tack för att du tog dig tid att svara på vår gästenkät. Så himla roligt att få läsa din fina recension. Vi ser fram emot att få välkomna dig tillbaka snart igen! Bokningsavdelningen Sara
2019-08-30 (1 Natt)
Anonym
2019-08-30 (2 Nätter)
Anonym
2019-08-29 (1 Natt)
Karin Sabel
2019-08-23 (3 Nätter)
Inger Jönsson
Sängarna, frukosten o läget! Kan inte bli bättre 🤪 Lagom stort hotell! Trevliga rum! Hej Inger! Vad trevligt att höra :) Hoppas vi ses snart igen. Mvh Helena - Freys Hotel
2019-08-23 (3 Nätter)
Johanna Nystra
Central location There was very loud noise in the yard so we could not have open windows
2019-08-20 (4 Nätter)
Anonym
2019-08-17 (2 Nätter)
Anonym
2019-08-06 (7 Nätter)
Anonym
2020-02-07 (2 Nätter)
Anonym
2019-09-20 (2 Nätter)
Norbert Baumann
2019-08-21 (1 Natt)
Carina Björklund
2019-11-15 (1 Natt)
Dan Pettersson
2019-08-14 (5 Nätter)
Trudi Jacobson
I very much appreciate the good lighting for reading on the bed and the presence of an overhead light. So many hotel rooms are poorly lit and it is hard to do detailed work. There are price reductions for long term stays. The location is so convenient--a 2-minute (if that) walk to the train station with the Arlanda airport express train and all three subway lines. The tram line also is a short walk away. I was impressed that an issue I was having (delivery of delayed luggage) had clearly been conveyed to all desk staff coming onto shifts, so they were aware it was going to be delivered at some point and that I should be contacted as soon as it had. Housekeeping connected to the room was a tad below par, but nothing that would keep me from returning. Freys is thoroughly modern in its accommodations (well, I would have appreciated a USB charger in the room) but feels like a hotel from decades ago, with its personalized service, heavy metal keys, small key/mail cubby holes for each room behind the lobby desk, and more.
2019-08-21 (1 Natt)
Anonymous
2019-12-19 (2 Nätter)
Anonym
2019-09-11 (2 Nätter)
Anonym
2019-09-13 (1 Natt)
Johanna Lawton
2019-08-08 (3 Nätter)
Pieter Guiljam de Jonge
Location A bigger room Dear Pieter, Thank You for taking the time to give your feedback. Glad you enjoyed our location. Maybe for your next trip to Stockholm we could recommend one of our larger superior room for your stay? Please feel free to contact us for more information or check under the room menu on our website. Hope to see you back with us soon again! Best Regards, Helena - Freys Hotel
2019-08-06 (6 Nätter)
Anonym
Central location, friendly and helpful desk staff. Comfortable room and good breakfast the organisation of space, in the breakfast room - it could get too crowded with little room to move. Thank You for taking the time to give your feedback. Glad to see that you enjoyed staying with us. We appreciate your thoughts regarding the organizing at breakfast and will forward this to the head of restaurant. Best Regards, Helena - Freys Hotel
2019-08-13 (1 Natt)
Anonym
Location right next to Arlanda Express and all the shopping. I normally dont even twice at same restaurant. This time I ended up eating four times at Belgobaren during my 24 h stay in Stockholm ! :) (including breakfast) Thank you for your kind words! Happy to hear that you enjoyed the service and food at Belgobaren and hope to see you back with us soon again. Best Regards, Helena - Freys Hotel
2019-08-13 (2 Nätter)
Nora Jettestad
Very good for families with children. Nice rooms with lots of space. Close to shopping and events. Highly recommended:) Thank You Nora! Glad you and your family had a nice stay with us and hope to see you soon again- Best Regards, Helena - Freys Hotel
2019-08-09 (1 Natt)
Christian Rydberg
2019-07-30 (2 Nätter)
Anonym
This hotel was very centrally located in Stockholm within walking distance of many interesting areas to visit. Hi, Thank you so much for your kind words. Welcome back! Reservations Department Sara
2019-08-01 (1 Natt)
Anonym
Location and decor More selection in the attached bar Loved this hotel
2019-07-13 (1 Natt)
Paul Chaudury
The hotel was located in a very convenient area, close to many important places. The hotel had a nice local character and vibe. Put real bed. Keep TV in working order Dear Paul, Thank you for taking the time to give your feedback. Glad to see that you enjoyed the wibe with us! Sorry to hear that you were not happy with the bed in your room. Besides our budget rooms with sofabed/extrabed for the second person, we do also offer standard double rooms and superior rooms at the hotel. Maybe one of these options would have been a better selection for your stay. Please feel free to contact us for more information regarding the different options. Hope to see you back in Stockholm soon again. Best Regards, Helena - Freys Hotel
2019-08-02 (2 Nätter)
Hans Karlsson
2019-08-02 (2 Nätter)
Mandy Stenlund
2019-07-30 (2 Nätter)
Anonym
2019-08-01 (2 Nätter)
Lena Strömfelt
2019-07-31 (3 Nätter)
Paul Finn
2019-07-30 (2 Nätter)
Anonym
2019-08-14 (1 Natt)
Anonym
2019-07-30 (1 Natt)
Esther Alvarez-Anderse
The hotel was charming! Located to shops and city center. Was a great find and we will be coming back! Discounted parking Thank You Esther, Glad you had a nice stay. I understand the parking in Stockholm might seem expensive, our fees are actually lower then the rates at the surrounding parking garages. However, we do not have many spaces available. Please feel free to contact us for more information. Best Regards/ Helena - Freys Hotel
2019-07-29 (1 Natt)
Stefan Åsbom
2019-07-28 (2 Nätter)
Anonym
2019-12-20 (3 Nätter)
Anonym
2019-12-20 (4 Nätter)
Anonym
2019-07-28 (1 Natt)
Anonym
2019-11-16 (2 Nätter)
Anonym
2019-08-06 (2 Nätter)
Marja-Leena Kuitunen
Excellent place near railway station and Arlanda Express, good service Thank you Marja-Leena! Hope to see you back in Stockholm soon again. Best Regards, Helena - Freys Hotel
2019-09-21 (3 Nätter)
Karen Hyttel
2019-07-16 (6 Nätter)
Anonym
location cleanliness, breakfast Thank You for your feedback - Best Regards, Helena/ Freys Hotel
2019-07-12 (2 Nätter)
Anonym
2019-07-03 (3 Nätter)
Anonym
Location and pleasant staff. Staff were wonderful and helpful when my uncle sprained his ankle. They went above and beyond. Please thank them. My only comment would be key retrieval is a bit trying when the front desk is busy. Not staffs fault. Breakfast was plentiful and the dinner was very good, the one night we ate there.Dear Katya, Thank you so much for your kind words! I am very happy you enjoyed your stay with us and we hope your uncle is feeling better. I have forwarded your thoughts on the key pick-up to our manager to see what we can do about it. Thank you for letting us know your thoughts, we appreciate it! Have a great summer and welcome back to Freys and Stockholm! Sincerely, Andrea
2019-07-12 (5 Nätter)
Anonym
sehr gute Atmosphäre. Super Lage, gutes Restaurant, freundliches Personal alles o. K. Kann ich nur weiter empfehlen.Dear sir/madam, Thank you for taking your time to reply to our questionnaire and for choosing Freys Hotel when visiting Stockholm. We are very happy you enjoyed your stay with us and would love to welcome you back again! Andrea Reservations Department reservations@freyshotels.com
2019-08-21 (3 Nätter)
Anonym
location nothing Thank You! Best Regards, Helena - Freys Hotel
2019-07-05 (4 Nätter)
Kirsa Bayer
The entire experience was the best. The location, the cute door key, the decor, the people and the restaurant was Amazing! The apple beer I had everyday! The breakfast was so good. Loved the eggs and waffles so much food and so many great choices for breakfast! What a great value, I can not say enough about our pleasant experience. We are now spoiled Dear Kirsa, Thank you for writing this very kind review. It makes us very happy to read you enjoyed spending your time here in Stockholm with us. Our keys are important and they bring a old-school/traditional feel to the hotel that we really like. I hope we get the chance to spoil you once more. Welcome back! Reservations Department Sara
2019-07-01 (1 Natt)
Anonym
Location to Arlanda Express and breakfast buffet Everything was great Hi, Thank you for taking your time to give such a lovely review. Glad to see you liked our location and breakfast. We are looking forward to welcoming you again! Reservations Department Sara
2019-07-07 (5 Nätter)
Anonym
The staff was very friendly, the rooms are small but very clean Breakfast was a fantastic - a great start to the new day No idea, everything was already well done - maybe you may share some "insider attractions" that are not listed at the travel guides Good value for money, centrally located - a very good choiseHi, Thank you for taking your time to reply to our questionnaire. We are happy to see that you enjoyed staying with us. You can always ask the receptionist for help if you have any questions about Stockholm and so on. Hope to see you here with us soon again! Reservations Department Sara
2019-07-19 (4 Nätter)
Rajesh Nair
2019-07-06 (7 Nätter)
Anonym
Friendly and helpful staff More room at the restaurant and waiting breakfast to the tablets by waiters. Hi, Thank you for taking your time to reply to our questionnaire. Glad to read our staff were to your assistance. We will take your thoughts about the restaurant into consideration. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-07-11 (2 Nätter)
Henk van Broekhoven
the place fresh the hall in light colours Dear Henk, Thank you for giving us your feed-back. It makes us happy to see you had a nice stay here with us. Our location is as you describe very central. I have forwarded your thoughts about he hallways to our stylist. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-07-09 (2 Nätter)
Anonym
Trevlig personal och trivsamma rum Mycket centralt. Bra restaurang och bra ölutbud Är vegetarian. Frukosten kan ha varma grönsaker Hej Roger, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes så bra hos oss. Restaurangen är väldigt trevlig, med stort ölutbud, precis som du beskriver. Jag har vidarebefodrat ditt förslag till vår restaurangansvarige. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-07-07 (4 Nätter)
Marcel Hans Flückiger
There was only one Problem, the elevator was very loud, so sometimes it was hard to get some sleep, caus all the time we wwhere hearing the elevator noise in our room. Dear Marcel, Thank you for taking your time to reply to our questionnaire. Happy to read you enjoyed staying with us. I'm sorry about the noise from the elevator. I have forwarded this to our handy man and we will take care of it, thank you for letting us know. Please feel free to contact us should you have any further questions or requests. Welcome back! Reservations Department Sara
2019-08-09 (3 Nätter)
Anonym
Everything was ok. The Hotel ist very good for a visit of Stockholm.Thank You Olaf! Hope to see you back in Stockholm soon again. Best Regards, Helena - Freys Hotel
2019-07-05 (4 Nätter)
Maibritt Adkins
2019-07-06 (1 Natt)
Anonym
Location
2019-07-01 (4 Nätter)
Anonym
Great restaurant with excellent Belgian beer, rich breakfast buffet Room of my parents (superior double room) was better taken care of than mine (single room), leaving the impression that staff cares more about consumers who are willing to pay more. Plus I have NEVER EVER encountered a hotel room without any socket in the bathroom. Better bring your earplugs if you have a room facing the courtyard, it can get quite loud in the morning.Dear sir/madame, Thank you for taking your time to reply to our questionnaire. We are so sorry to hear that this is your impression of us, we strive to treat everyone equally no matter what and apologize sincerely for this. We don't have sockets in our bathrooms because of the risk of short circuits as from recommendation of the fire department, and we want to prioritize our guests' safety. I have given your feedback to our housekeeping department so we can prevent this from happening again, of course a vacuum cleaners should not be standing in the hallway. Please feel free to contact us should you have any further questions or requests. Sincerely, Andrea Reservations Department reservations@freyshotels.com
2019-07-05 (2 Nätter)
Anonym
The location was the best. Easy to get there from the Central Station and the Arlanda Express. Good to be able to make a coffe on the room as it was not possible to sit in the restaurant. Breakfast was very crowded. not always a good solution to have breakfast in a restaurant/bar due to the places able to place things, but you have done as best as possible with this room. I miss a place I could go and buy a bear and sit to talk to my travel companion Dear Anonymous, Thank you for taking your time to reply to our questionnaire and for choosing Freys Hotel when visiting Stockholm. We are glad you were happy with our location but sorry to hear that you did not enjoy the location of our breakfast. I have let our head of breakfast know your thoughts and we will see if we can open up our adjoining meeting room for breakfast the days when it's crowded in the restaurant. About the bar - the restaurant has a bar which is the hotel bar. You are more than welcome to have a beer there. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Andrea reservations@freyshotels.com
2019-07-07 (1 Natt)
Apoorv Singhal
Location and courteous staff You can possibly tie up with a taxi service to help ferry customers within city and to airport etc. Dear Apoorv, Thank you for taking your time to reply to our questionnaire. Glad see you liked our location. We can always help our guests with taxi reservation, just ask at the reception! Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-06-20 (5 Nätter)
Eric Jaffe
The service was great, the rooms were very comfortable, the complimentary breakfast was very good, and the location can't be beat - there is an entrance to T-Centrallen almost literally right outside the door of the hotel, and you're right across Vasagatan from where the Arlanda Express terminates. Non-smoking rooms should not allow smoking on the balconies, especially the ones adjacent to other non-smoking rooms. We frequently had to get out of bed and close our windows due to our neighbors smoking. Dear Eric, Thank you for taking your time to reply to our questionnaire. Happy to see you had a pleasant stay with us expect for smoking on the neighboring balconies. Smoking is still allowed on the balconies and we will take your thoughts about this into consideration. Please feel free to contact us should you have any further questions or requests. Welcome back to us in Stockholm soon again! Reservations Department Sara
2019-05-09 (3 Nätter)
Anonym
Location Its quite hard to get a table during breakfast around 8.30-09.00 Had to return to our room twice because there was no table available. Breakfast was okay, but not outstanding. Missed sweet pastries like croissants, cinnamom buns! All in all breakfast is kind of 'british': baked beans, sausages, bacon. All in all we had a great stay and i would recommend the hotel. Hi, Thank you for taking your time to reply to our questionnaire. Glad to see you enjoyed staying with us. We are sorry about it being very crowded in the dining room during breakfast. We will take all your thoughts into consideration to further improve. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-04-26 (3 Nätter)
Anonym
Proximity to Arlanda Express Train in Central Station. Convenient to Gamla Stan, Normalm, Sodermalm, City Hall, and most major sights! Hotel’s restaurant staff was totally indifferent during late night dinner. We had to get up and approach the male wait staff to get our orders. An older male wait staff told us we can’t sit in the area (lower level) that he was serving, so we sat at the upper level but no one paid attention to us at all. I saw a couple come in for dinner. They stood awkwardly waiting for a wait staff to seat them but they were ignored too, so they left We checked in late afternoon of April 26. The tall lady at the front desk is an absolute professional and provided outstanding customer service. She also gave orders for us to be given a “go breakfast bag” at 04:00 when we checked out.Hi, Thank you for taking your time to reply to our questionnaire and it makes us very happy to see you had a pleasant stay with us. Concerning your experience in the restaurant - we have forwarded your feed-back to the restaurant manager. Please feel free to contact us should you have any further questions or requests. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-05-04 (1 Natt)
Anonym
Sköna sängar. Hotellet var fint och fräscht men inget speciellt för det priset. Dåliga drinkglas på rummet och frukosten var inget speciellt, tråkiga pålägg och toppning till yoghurten. Inget gym, det fanns runt hörnet men kostade 200kr extra/person. Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du tyckte hotellet var fint. Vi tar tills oss om dina synpunkter och vi ska se över om det är något vi kan åtgärda. Vad gäller priset för träning på intilligande gym så är priset 100kr och vi ber om ursäkt om ni har fått fel uppgifter av oss på plats. Vi hoppas att vi får möjlighet att välkomna er tillbaka! Bokningsavdelningen Sara
2019-07-05 (2 Nätter)
Anonym
Change the shower head to better ones
2019-04-18 (4 Nätter)
Anonym
To renovate the rooms. Hi, Thank you for taking your time to reply to our questionnaire. Sorry to hear that you felt like the rooms did not lived up to your expectations. We continuously maintain the rooms and the bathrooms are standard equipped. If you would return to us, we would recommend you to book a superior room which is more spacious. Please feel free to contact us should you have any further questions or requests. Welcome back! Reservations Department Sara
2019-06-29 (4 Nätter)
Anonym
Great location and view on 7th floor. Very nice people and stylish. Windows needed work; wouldn't shut. Better eggs. More space for suitcases. Overall, great location and friendly staff. Hi, Thank you for taking your time to reply to our questionnaire. Happy to read you had a good stay. We will check the windows and repair them if needed. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-07-02 (2 Nätter)
Lennart Sandstrom
+ Nice friendly hotel, the very best style of a real "hotel"-hotel, old style but very tidy. + Small but enough room with mini bar and coffee in the room. + 24 hours open for late arrivals... + Extremely close to the Arlanda Express for convenience flight travelling and right in the City. Can recommend! The restaurant was very full at night, no chance to dine there as a hotel guest. But the neighbourhood is quite full of alternatives... Dear Lennart, Thank you for taking your time to reply to our questionnaire. Glad to see you had a pleasant stay with us. Belgobaren is a very popular restaurant, we are sorry you weren't able to get a table during your stay. We would recommend you to pre-book for next time. Have a nice day and welcome back! Reservations Department Sara D
2019-07-02 (5 Nätter)
Marina Koshcheeva
2019-07-03 (2 Nätter)
Anonym
2019-06-30 (5 Nätter)
Anonym
Good situation. Nice hotel. Good service at the front desk Hi, Thank you for answering our questionnaire. Glad to see you had a nice stay with. Welcome back soon again! Reservations Department Sara
2019-07-04 (1 Natt)
Anonym
2019-07-04 (1 Natt)
Anonym
2019-07-03 (2 Nätter)
Anonym
Fint och mysigt hotell med bra service. Mycket prisvärt! Rummet var jättefint, gott om plats för två personer i ett enkelrum med bäddsoffa. Mycket centralt med nära till allt men ändå lugnt och skönt. Mycket bra frukost, mycket att välja på och gott! Hej, Tusen tack för dina fina ord om hotellet. Väldigt roligt att få läsa att du gillade rummet och frukosten. Hoppas vi ses snart igen, vamrt välkommen tillbaka! Bokningsavdelningen Sara
2019-05-03 (2 Nätter)
Ingrid Johanson
Hotellet ligger centralt och personalen är trevlig. Senare utcheckningstid tex 14.00 hade varit bra. Hej Ingrid, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes hos oss. Vi erbjuder sen ut-check kl.14:00 för en extra kostnad på 250kr. Det är bara att prata med receptionen så hjälper de till. Hör gärna av dig om du har några funderingar eller frågor. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-04-28 (3 Nätter)
Michele Carbone
The position maybe a better discount at the belgian restaurant for the guests Hi, Thank you for taking your time to give us your feed-back. All of our guests gets a voucher that they can use in Belgobaren. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-07-02 (1 Natt)
Lilian Vister
The room, food and service. Just be like you are now. Try it!Hej Lilian, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes så bra hos oss. Vi ser fram emot att få välkomna dig snart igen. Välkommen tillbaka! Bokningsavdelningen Sara
2019-07-01 (3 Nätter)
Anonym
Great front desk staff! Great location. Fix the shower so that the floor doesn't get wet when showering. This would also improve the environment because we had to replace towels that got so wet. Very pleased in all respects during our 3 day stay!Hi, Thank you for your feed-back. Happy to read you had a pleasant stay with us. Our housekeeping manager will take care of the shower in your room. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-06-16 (3 Nätter)
Michel Cote
Location, service, wifi, food Thank you !Dear Michel, Thank you for your very kind words. Hope to see you back with us in Stockholm soon again! Reservations Department Sara D
2019-06-16 (3 Nätter)
Susan Craig
The reception staff were friendly and helpful. The breakfast was fantastic. Comfortable bed. Great location. Room was a little small but that's ok. Dear Susan, Thank you for taking your time to reply to our questionnaire. Glad to see you liked our breakfast and that our staff were helpful. I would recommend you to book one of our superior rooms next time. Welcome back soon again! Reservations Department Sara D
2019-06-14 (3 Nätter)
Paul Abbott
Breakfast and very quiet room.Comfortable Beds. Very Central location. HOHO bus stop across the street. 2 minute walk to Express Train (190kmh) to Arlanda airport. Very clean. Lots of eating places nearby. Would stay there again in a heartbeat. Dear Paul, Thank you for taking your time to reply to our questionnaire. It makes us very happy to see you had a pleasant stay. Hope to see you back with us in Stockholm soon again! Reservations Department Sara D
2019-06-08 (3 Nätter)
Anonym
The spacious, comfortable and well equipped room, the central location, the wonderful staff and all the hotel amenities. Just a detail (in the bathroom) - a raised edge would prevent water from the shower to wet the floor beyond the shower stall. Keep up the excellence in all aspects! This was a perfect place to stay in Stockholm.Hi, Thank you for taking your time to reply to our questionnaire. Happy to see you had a pleasant stay. We will double check the bathroom, thank you for letting us know! Hope to see you back with us in Stockholm soon again. Reservations Department Sara D
2019-06-10 (2 Nätter)
Marianne/Urban Eriksson Holmberg
Personligt inrett, färgstämt, omtänksamt. Jättetrevlig personal. Man känner sig som hemma. Det är omöjligt❤Allt är så himla bra. Längtar redan tillbaka 🐯🐯🐯Hej Marianne/Urban, Tusen tack för era fina ord om hotellet. Det betyder så mycket att få höra att ni trivdes så bra här. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-06-08 (3 Nätter)
Anonym
Everything! Nice & clean room, calm area even if downtown Stockholm, comfy bed, brilliant breakfast, and very sympathetic staff. Let staff make the waffles instead of the guests having to do it themselves. Hi, Thank you for taking your time to reply to our questionnaire. Glad to see you had nice stay with us. Welcome back! Reservations Department Sara
2019-06-08 (1 Natt)
Philipp Berni
Central location (nearby the Central Train Station) Good price/performance ratio Booked over a Platform, where the picture does not correspondent with the effectivly Booker room Dear Philipp, Thank you for taking your time to reply to our questionnaire. We always want to make sure all of our partners use our newly taken photos. We are sorry you felt like this wasn't the case. Please feel free to contact us should you have any further questions or requests. Reservations Department Sara
2019-06-06 (3 Nätter)
Jutta Leardi Ruth Suter Elsbeth Schildknecht
Everything Nothing Dear Jutta, Thank you for giving us your feed-back. Glad to see you liked everything. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-07-02 (1 Natt)
Anonym
Clean room. Excellent location steps from Central Station. Amazing Breakfast Bar. Held luggage after checkout so we could tour city. Will return. Hi, Thank you so much for your very kind words about the hotel. It makes us very happy to read. welcome back soon again! Reservations Department Sara
2019-05-11 (3 Nätter)
Virpi Ritola
Short walk everywhere you want to go. Chocolate was a bit too salty. Pancakes (wafels?) on breakfast were delicious. Dear Virpi, Thank you for taking your time to reply to our questionnaire. It makes us very happy to read you had a good stay. The waffles are as you describe amazing. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-05-09 (3 Nätter)
Natalija Nikuscenko
We did enjoy our stay at the hotel very much! The location is great - only 7 mins to the station,rooms are super clean,breakfast - marvellous, staff was very friendly and helpful.I definitely recommend it ! Dear Natalija, Thank you so much for your kind words. It makes us very happy to see you had a pleasant stay with us. Welcome back soon again! Reservations Department Sara
2019-05-09 (3 Nätter)
Fabiola Colzani
Location, breakfast Dear Fabiola, Thank you for your feed-back. Welcome back! Reservations Department Sara
2019-07-02 (2 Nätter)
Anonym
2019-06-29 (1 Natt)
Cathrine Lindell
Väldigt centralt och restaurangen erbjöd fin mat och dryck Skulle vi få erbjudande så skulle vi kanske återkomma 🙂 Rummet med balkong var super Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att du trivdes så bra hos oss och att du kan tänka dig att komma tillbaka. Jag kan rekommendera dig att låsa upp "privata erbjudanden" på vår hemsida och att du anmäler dig till vårt nyhetsbrev - där kan du ta del av våra fina erbjudanden. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-07-08 (4 Nätter)
Anonym
2019-06-23 (3 Nätter)
Pia Lind
Jättemysigt hotell och väldigt centralt, nära till Cityterminalen och Shoppinggatan. Mycket trevlig personal. Hej Pia, Tusen tack för att du tog dig tid att skriva sådana fina ord om vårt hotell. Hoppas vi ses snart igen! Bokningsavdelningen Sara
2019-06-20 (3 Nätter)
Anonym
2019-06-30 (2 Nätter)
Lucille Yabsley
2019-07-13 (1 Natt)
Anonym
2019-06-16 (2 Nätter)
Maggie Wong
Location is great, perfect if you're taking the Arlanda Express. Breakfast was really good. Lots of different options. The fan in the room was a bit noisy. If it was any warmer, I would've requested a new one. Dear Maggie, Thank you for taking your time to reply to our questionnaire. Happy to read you had a pleasant stay. We are sorry about the fact that the fan made a lot of noise. Please feel free to contact us should you have any further questions or requests. Welcome back! Reservations Department Sara
2019-06-12 (7 Nätter)
Anonym
Location, service, restaurant, design Security safe in the room Vacuum little more often Would stay there again anytime! Hi, Thank you for your feed-back. Glad to see you had a nice stay with us. We have safes in the reception. Please feel free to contact us should you have any further questions or requests. Reservations Department Sara
2019-07-17 (3 Nätter)
Anonym
2019-07-15 (3 Nätter)
Carlo Ceffa
Room cleaning
2019-07-09 (5 Nätter)
Anonym
2019-07-12 (3 Nätter)
Pavla Pohanova
2019-05-16 (1 Natt)
Anonym
Läget och det kändes personligt Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Vad roligt att få läsa att ni hade en bra vistelse hos oss. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-05-16 (1 Natt)
Anonym
Jag saknar faktiskt brieost och ädelost på frukosten Hej, Tusen tack för din feed-back. Roligt att du trivdes hos oss. Jag har skickat vidare ditt förslag till vår köksansvarige. Välkommen tillbaka! Bokningsavdelningen Sara
2019-05-16 (1 Natt)
Anonym
Jag kan inte komma på något som jag är missnöjd med idag! Hej, Tusen tack för att du tog dig tid att svara på vår gästenkät. Roligt att du trivdes hos oss. Varmt välkommen tillbaka! Bokningsavdelningen Sara
2019-07-09 (1 Natt)
Asim Lamsal
The location was superb. The staffs were very kind and friendly. Breakfast was awesome with different varieties of foods. The rooms were clean and tidy The prices of the items in the minibar could have been lower. Bathrooms should have some more daily use items in its collection Dear Asim, Thank you for taking your time to give us your feed-back. Happy to read you enjoyed your stay with us. We have shampoo, soap and body lotion in the rooms, we will take your thoughts about adding something more into consideration. Hope to see you back with us in Stockholm soon again! Reservations Department Sara
2019-06-10 (2 Nätter)
Anonym
Service, restaurant, special offers Hi, Thank you for taking your time to give us your feed-back. It makes us very happy to see you had a pleasant stay. Welcome back soon again! Reservations Department Sara
2019-07-08 (2 Nätter)
Victoria Katzensteiner
The food, the service, the Hoteldesign :) You are awesome Dear Victoria, Thank you for taking your time to reply to our questionnaire. Glad to read you had a nice stay with us. Hope to see you back with us in Stockholm soon again! Reservations Department Sara